# Customer Success Manager at Thomson Reuters

Thomson Reuters is hiring a Customer Success Manager in Beijing, China. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/e3cf65a8-fc02-4d20-9ac6-9b1c73244bd2?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. China, Beijing, Beijing.

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 37 out of 100)
- Location: China, Beijing, Beijing
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/e3cf65a8-fc02-4d20-9ac6-9b1c73244bd2?utm_medium=ai-agent

## Description

Job Description As a Customer Success Manager at Thomson Reuters (TR), you will be the main partner for our customers after they choose our solutions. You will help them use our products fully, reach the goals they set for themselves, and get the most value from their investment. You will build lasting relationships, create success plans shaped around each customer, and make onboarding and training smooth and simple. You will also speak up for customers inside TR, bringing their feedback to the teams that shape our products. Your success will be measured by how quickly customers see their first results, how engaged they are, and how well they adopt new features. Key Responsibilities In this opportunity as a Customer Success Manager, you will: Build Strong Customer Relationships: Develop and maintain lasting relationships with key stakeholders across your customer accounts. Serve as the main point of contact for customer questions and support needs. Plan for Success: Design and carry out success plans tailored to each customer's goals. Hold regular check-ins and quarterly business reviews to measure progress and adjust plans as needed. Guide Onboarding and Training: Walk new customers through onboarding so the transition is smooth and they start seeing value quickly. Plan and deliver training sessions and webinars on product features and best practices. Monitor Usage and Adoption: Review how customers use our products to spot barriers to adoption, then design strategies to increase engagement. Track customer health indicators and adoption rates to keep product use strong. Drive Retention and Growth: Work with the sales team on renewals and identify opportunities to expand or add solutions. Help customers refine and raise their goals so they keep finding value in our products over time. Advocate for Customers: Gather customer feedback and share it to shape product development and marketing. Create customer success stories and case studies that show the value TR solutions bring. Collaborate Across TR: Partner with sales, marketing, and product teams to align customer success work with business goals. Take part in strategic account planning and joint campaigns with key partners. Required Qualifications You are an ideal fit for the Customer Success Manager role if your experience includes: Experience in customer success, account management, or another client-facing role. Strong relationship-building skills, with the ability to earn trust with a range of stakeholders, from day-to-day users to senior decision-makers. Clear written and verbal communication skills, including the ability to explain product value in simple terms and check that others understand. Experience planning and running customer onboarding, training, or education. Comfort reviewing usage or performance data and turning what you find into clear next steps. Strong organization skills, with the ability to manage multiple accounts and priorities at once. Willingness to work closely with sales, marketing, and product teams to share insights and reach shared goals. Preferred Qualifications Experience renewing or expanding accounts, including spotting upselling and cross-selling opportunities. Experience with customer health tracking or product usage analytics. Experience creating case studies, success stories, or webinar content. Familiarity with professional markets such as legal, tax, accounting, or government. Experience using AI tools to work more efficiently and improve customer outcomes. #LI-RZ1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-thomson-reuters-7c9498

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-thomson-reuters-7c9498

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-at-thomson-reuters-7c9498.

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