# Customer Success Manager at Wolters Kluwer

Wolters Kluwer is hiring a Customer Success Manager. Level rates it Little AI ●○○○; you can [apply on Wolters Kluwer](https://jobsbylevel.com/go/c43b8d2a-bc77-4ace-a5d7-9cd5dccb5941?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. AUS - Macquarie Park.

## Details

- Company: [Wolters Kluwer](https://jobsbylevel.com/companies/wolters-kluwer)
- AI level: AI Level 1 (score 36 out of 100)
- Location: AUS - Macquarie Park
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/c43b8d2a-bc77-4ace-a5d7-9cd5dccb5941?utm_medium=ai-agent

## Description

We are seeking an experienced and commercially minded Customer Success Manager (Strategic Accounts) to manage a portfolio of our most important enterprise customers across Australia and New Zealand. In this role, you will serve as the primary relationship owner for a select group of strategic accounts, partnering with senior stakeholders to drive customer value, adoption, retention and long-term business outcomes. You will act as a trusted advisor, helping customers maximise the impact of their investment while identifying opportunities to expand partnerships and deliver additional value. Unlike a traditional Customer Success role focused primarily on adoption and support, this position combines strategic customer success leadership with a strong commercial mindset. You will be responsible for driving customer health and satisfaction while contributing to retention, renewals and revenue growth across your portfolio. Key Responsibilities Customer Success & Strategic Account Management Own and manage a portfolio of strategic enterprise customers across ANZ. Build trusted relationships with executive sponsors, key stakeholders and decision-makers. Develop and execute customer success plans aligned to customer business objectives and desired outcomes. Lead Executive Business Reviews (EBRs) and strategic account reviews to demonstrate value and drive long-term engagement. Drive product adoption, utilisation and value realisation across assigned accounts. Proactively monitor customer health, identify risks and implement mitigation plans to protect retention. Serve as the customer's primary advocate and escalation point within the business. Retention & Revenue Growth Drive customer retention and support the achievement of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. Identify opportunities for expansion, upsell and cross-sell within existing accounts. Develop strategic account growth plans in partnership with Sales and Account Executives. Support renewal planning and commercial discussions to ensure continued customer success and business growth. Build strong multi-threaded relationships across customer organisations to increase account penetration and long-term partnership value. Executive Engagement & Business Partnership Establish credibility and influence with senior business leaders and executive stakeholders. Engage customers in strategic discussions focused on business outcomes, operational efficiency and growth objectives. Provide industry insights, best practices and thought leadership to help customers achieve their strategic goals. Understand customer priorities, challenges and market dynamics to identify additional opportunities for value creation. Cross-Functional Collaboration Partner closely with Sales, Product, Professional Services, Support and Marketing teams to deliver an exceptional customer experience. Act as the voice of the customer internally by sharing feedback, market trends and product enhancement opportunities. Coordinate internal resources to ensure successful delivery of customer initiatives and outcomes. Maintain accurate account plans, customer engagement records, renewal forecasts and opportunity pipelines in CRM systems. Skills & Experience 5+ years' experience in Customer Success, Strategic Account Management, Enterprise Account Management or related customer-facing roles. Proven success managing large, complex enterprise or strategic accounts. Experience building relationships with senior stakeholders, including Director, VP and C-level executives. Strong customer success background with demonstrated success in driving retention, adoption and customer outcomes. Commercially minded with experience supporting renewals, account growth, upsell and cross-sell initiatives. Experience within SaaS, software, information services, legal technology, tax and accounting technology, governance, risk and compliance (GRC), regulatory technology or related industries. Strong consultative

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-wolters-kluwer-53a24b

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-wolters-kluwer-53a24b

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-at-wolters-kluwer-53a24b.

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