# Customer Success Manager at Workday

Workday is hiring a Customer Success Manager in Chicago, United States. It pays $100k-$150k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/8c9e0b15-4950-46a5-a65e-b66579749db8?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. USA, IL, Chicago.

## Details

- Company: [Workday](https://jobsbylevel.com/companies/workday)
- AI level: AI Level 1 (score 34 out of 100)
- Location: USA, IL, Chicago
- Salary: $100k-$150k
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/8c9e0b15-4950-46a5-a65e-b66579749db8?utm_medium=ai-agent

## Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Join our team and experience Talent AI within the Specialized Customer Success (Incubation & Acceleration) in Workday’s Customer Success Center of Excellence organization (CoE). As a Talent AI Customer Success Manager, you’ll be part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows. We use a consistent Customer Success framework that defines what “good” looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio. Our global team spans North America, EMEA, and APAC and is united in our mission to empower customers to succeed with AI in Talent Acquisition. About the Role The Specialized Customer Success Manager for Talent AI is a customer-facing role at the intersection of AI value realization, Talent Acquisition transformation, and strategic Customer Success. You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones, while influencing retention, advocacy, and expansion. Responsibilities: - Handling overall responsibility for coordinating the customer relationship. - Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities. - Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. - Prioritizing and driving resolution on raised customer concerns. - Promoting opportunities for two-way communication. - Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products. - Using customer relationships as needed for prospect references. - Keeping customers advised of process and procedural changes. About You Basic Qualifications (required) 5+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments. 5+ years of experience managing customer relationships focused on adoption, value realization, and long-term success Other Qualifications Customer management experience in a complex software or SaaS environment Proven track record to collaborate and build strong relationships with customers especially at the executive level Demonstrated ability to engage across corporate functions (Sales, Services and Product Management) Excellent verbal and written communication skills, including

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-at-workday-952991

Source: https://jobsbylevel.com/jobs/customer-success-manager-at-workday-952991

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-at-workday-952991.

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