# Customer Success Manager, Central Europe (Frankfurt) at Pigment

Pigment is hiring a Customer Success Manager, Central Europe (Frankfurt) (Germany). Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/06cf8482-6ee0-4317-be51-cc6c31d36b48?utm_medium=ai-agent).

AI Level 1, AI centrality 24 out of 100. Frankfurt.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 24 out of 100)
- Location: Frankfurt
- Posted: July 3, 2026
- Apply: https://jobsbylevel.com/go/06cf8482-6ee0-4317-be51-cc6c31d36b48?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-central-europe-frankfurt-at-pigment-6424e1

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-central-europe-frankfurt-at-pigment-6424e1

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. What You'll Do As we grow our business in Central Europe, we are looking for a highly motivated Customer Success Manager (CSM) to be the first CSM in Germany - based in the Frankfurt area. You’ll ensure our customers achieve a high level of adoption and business value from using Pigment, partnering with the Central Europe Revenue team to grow a core region in Pigment’s strategy. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts, whilst helping to set the broader plans for the Central Europe Region. Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer. Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio. Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Who You Are You have significant experience in customer success, account management, or a similar role within a software/SaaS company. You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion. You have experience with AI customer engagement strategies, automation technologies and platforms. You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. You have curiosity in new technology adoption and enjoy working with best in class Products. You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. Fluent in English and German. You are self-motivated and adaptable, with the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-central-europe-frankfurt-at-pigment-6424e1

Source: https://jobsbylevel.com/jobs/customer-success-manager-central-europe-frankfurt-at-pigment-6424e1

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Level. https://jobsbylevel.com/jobs/customer-success-manager-central-europe-frankfurt-at-pigment-6424e1.

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