# Customer Success Manager, Defence - From implementation to operational value at Systematic

Systematic is hiring a Customer Success Manager, Defence - From implementation to operational value. Level rates it Little AI ●○○○; you can [apply on Systematic](https://jobsbylevel.com/go/5351a9f7-d69d-4653-bba8-539aae03915e?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Aarhus C, 8000.

## Details

- Company: [Systematic](https://jobsbylevel.com/companies/systematic)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Aarhus C, 8000
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/5351a9f7-d69d-4653-bba8-539aae03915e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-defence-from-implementation-to-operational-value-at-systematic-1fa5ee

## Description

@media screen and (max-width: 699px) { .swapimg {display: none;} .visible-mobile{display: inline;max-width:100%;height: auto;} } @media screen and (min-width: 700px) { .swapimg {display: none;} .visible-desktop{display: inline;max-width:100%;height: auto;} } Customer Success Manager, Defence From implementation to operational value How do you turn a technically implemented defence solution into a capability that customers actively use, value and keep developing? We are looking for a Customer Success Manager, Defence, to help our customers get the full operational value from SitaWare, from go-live and beyond. The role is built for a former military officer who has used SitaWare in the field, in headquarters, exercises or operations, and knows what it takes for a command-and-control system to make a real difference to the people who depend on it. You will be a trusted partner for our customers and a key link between them and our internal teams in Service Delivery, Sales, Product and Development. The job Once a customer goes live on SitaWare, the real value journey begins. Drawing on your operational experience, you will understand how customers use the solution today, where gaps exist between available capabilities and the way the organisation actually works, and where we can help them achieve greater operational value. The job includes: Building strong, long-term relationships and becoming the customer’s trusted Customer Success partner. Translating each customer’s strategic, operational and tactical objectives into clear Customer Success outcomes, speaking the language of commanders and staff officers. Driving adoption of SitaWare and identifying opportunities to move customers from basic implementation towards deeper and broader use. Using your hands-on experience with SitaWare Headquarters, Frontline and Edge to show units how the solution supports their procedures, battle rhythm and command processes. Developing customer-specific value cases showing the financial and operational impact of proposed improvements. Leading improvement initiatives from opportunity identification through implementation to value realisation. Identifying opportunities for new use cases, services and expansion based on customer needs and demonstrated value. Capturing and sharing customer insights and best practices so successful approaches can scale across customers. Joining the team You will join our growing Service Development organisation, which brings together expertise in military operations, defence, technology, service development and business development. Customer Success is a developing capability here, giving you the chance to help shape how we work with customers after implementation. Your qualifications Essential: You have served as an officer at the rank of Captain (OF-2) or higher, with operational experience as a user of SitaWare products from exercises, deployments or staff work. In addition, the optimal candidate has: A relevant bachelor’s degree or higher and significant experience from customer-facing, consulting, project, service, product or business development work Experience as a customer’s named point of contact for value and adoption, and in delivering improvement projects end to end, tracking operational and financial value and turning proven results into repeatable offerings Experience translating customer needs into concrete solutions and business outcomes, including business cases that demonstrate financial and operational value Commercial awareness and the ability to identify customer growth and expansion opportunities Strong stakeholder management skills, including credibility with senior military leaders, staff officers and end users The ability to work across Product, Sales, Service Delivery and Development Excellent communication skills in English, both written and spoken. As a person you are proactive and structured, with the ability to operate independently in an evolving environment. You bring the credibility of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-defence-from-implementation-to-operational-value-at-systematic-1fa5ee

Source: https://jobsbylevel.com/jobs/customer-success-manager-defence-from-implementation-to-operational-value-at-systematic-1fa5ee

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-defence-from-implementation-to-operational-value-at-systematic-1fa5ee.

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