# Customer Success Manager, EPM  - San Francisco, Austin, New York or Toronto at Pigment

Pigment is hiring a Customer Success Manager, EPM  - San Francisco, Austin, New York or Toronto (United States). It pays $150k-$195k a year and Level rates it Little AI ●○○○; you can [apply on Pigment](https://jobsbylevel.com/go/fb81f9dc-5792-41de-9e7b-a11d4f8c5112?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. San Francisco.

## Details

- Company: [Pigment](https://jobsbylevel.com/companies/pigment)
- AI level: AI Level 1 (score 29 out of 100)
- Location: San Francisco
- Salary: $150k-$195k
- Posted: May 13, 2026
- Apply: https://jobsbylevel.com/go/fb81f9dc-5792-41de-9e7b-a11d4f8c5112?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-epm-san-francisco-austin-new-york-or-toronto-at-pigment-d1a23c

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-epm-san-francisco-austin-new-york-or-toronto-at-pigment-d1a23c

## Description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. Additional Responsibilities: Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption. Navigate through multiple departments within an organization to expand use cases and the business value of Pigment. Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and developing best practices. Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Minimum Requirements: BA/BS degree required, MBA or other relevant advanced degree preferred. 3 years of experience in customer success, account management or a similar role within a software/SaaS company. You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion. Preferred Qualifications: 5 years of experience in account management, sales, or professional services at a software/SaaS company. Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication. Experience preparing and delivering presentations targeted to a senior audience. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience. Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement. Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment. What we offer: Competitive compensation package, Salary Range: (NYC / SF: $140,000 - 170,000 OTE ; TOR: $120,000 - 135,000 CAD) We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions How we work: Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community. Never Settle — We operate with rigor, ambition, and a constant drive to improve. Go for it — We are action-oriented and believe learning comes through execution. Be real, be humble — We lead with empathy, openness, and honest feedback. Champion our Customer — We solve what matters most and help customers succeed in complex environments. We conduct background checks

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-epm-san-francisco-austin-new-york-or-toronto-at-pigment-d1a23c

Source: https://jobsbylevel.com/jobs/customer-success-manager-epm-san-francisco-austin-new-york-or-toronto-at-pigment-d1a23c

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-epm-san-francisco-austin-new-york-or-toronto-at-pigment-d1a23c.

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