# Customer Success Manager, Government - Legal at Thomson Reuters

Thomson Reuters is hiring a Customer Success Manager, Government - Legal for a remote role open to applicants in United States. It pays $93k-$173k a year and Level rates it Little AI ●○○○; you can [apply on Thomson Reuters](https://jobsbylevel.com/go/60b3f58c-e871-43a6-a5c6-b1a2df0baee3?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Remote (United States of America, Eagan, Minnesota).

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Remote (United States of America, Eagan, Minnesota)
- Salary: $93k-$173k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/60b3f58c-e871-43a6-a5c6-b1a2df0baee3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-government-legal-at-thomson-reuters-dcba2d

## Description

Job Description The Customer Success Manager, Government will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters’ legal AI solutions. The Customer Success Manager, Government will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. This role will be specifically aimed at supporting Federal or State and Local courts and/or government customers in their adoption and use of TR Legal AI solutions. It is critical to understand the type of work performed by Federal or State and Local government customers to help these clients identify the right use cases for TR Legal AI solutions. Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. Key Responsibilities: In the role of Customer Success Manager, Government , you will focus on: Strategic Relationships : Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters’s legal AI solutions. Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows / use cases that deliver sustained value from Thomson Reuters' legal AI solutions. Change Management: Partner with customers to help gain executive sponsorship, identify champions and define change management strategies to help transform the work of attorneys at large law firms. Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions. Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews and develop the joint roadmap for success with customers. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Required Qualifications: Education and Experience : You have a law degree, formal legal education, or substantial experience working with attorneys or legal professionals, ideally in governmental organizations or courts. Additionally, you have 5+ years’ experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models. undefined Government Knowledge : In-depth understanding of government agencies’ operating environment, including experience navigating complex bureaucracies; strong sense of urgency in addressing government customer issues and concerns in a timely manner, while adhering to government protocols; and understanding of government procurement processes and compliance requirements. undefined Travel : Ability to travel up to 25% Preferred Qualifications Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-government-legal-at-thomson-reuters-dcba2d

Source: https://jobsbylevel.com/jobs/customer-success-manager-government-legal-at-thomson-reuters-dcba2d

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-government-legal-at-thomson-reuters-dcba2d.

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