# Customer Success Manager, Government - Risk & Fraud at Thomson Reuters

Thomson Reuters is hiring a Customer Success Manager, Government - Risk & Fraud for a remote role open to applicants in United States. It pays $93k-$173k a year and Level rates it Little AI ●○○○; you can [apply on Thomson Reuters](https://jobsbylevel.com/go/397d9a75-3249-41d1-a322-1d833233f046?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. Remote (United States of America, Eagan, Minnesota).

## Details

- Company: [Thomson Reuters](https://jobsbylevel.com/companies/thomson-reuters)
- AI level: AI Level 1 (score 29 out of 100)
- Location: Remote (United States of America, Eagan, Minnesota)
- Salary: $93k-$173k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/397d9a75-3249-41d1-a322-1d833233f046?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-government-risk-fraud-at-thomson-reuters-37cdca

## Description

Job Description The Customer Success Manager, Government, Risk & Fraud will engage with government and law enforcement customers to understand their investigation and risk goals, develop tailored strategies, and drive successful adoption of TR Risk & Fraud AI solutions.. The role will typically manage a portfolio of customers, prioritizing them based on adoption, health, and other key parameters. This role focuses on supporting federal, state, and local government agencies and law enforcement organizations in using TR Risk & Fraud AI solutions to research subjects and connections across multiple sources, resolve conflicting or incomplete records, and reduce manual review in their investigations. It is critical to understand how these agencies work day-to-day so the CSM can help them identify the right use cases. Thomson Reuters is transforming risk and investigations with unmatched data, expertise, and innovative technology. As part of that transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. Key Responsibilities In the role of Customer Success Manager, Risk & Fraud, you will focus on: Strategic Relationships: Engage regularly with senior leaders in government agencies and law enforcement organizations to understand their goals and provide strategic guidance, acting as a trusted advisor throughout the customer journey. Customer Success Plans: Jointly create success plans with customers to deliver value and outcomes from TR Risk & Fraud AI solutions. Transform Investigation Workflows with AI: Collaborate with customers to identify challenges such as multi-source subject research, connecting records across sources, resolving conflicting or incomplete records, and reducing time spent on manual review. Design tailored workflows that use plain-language, AI-driven research to deliver sustained value from TR Risk & Fraud AI solutions. Change Management: Partner with customers to secure executive sponsorship, identify champions, and define change management strategies that transform how investigators and analysts work with AI. Help teams build confidence in AI-generated answers by showing how source links and audit trails support review. Drive Adoption: Partner with customers to ensure users are trained appropriately, leveraging TR product training and support resources, and define mutual strategies to grow adoption. Lead Executive Business Reviews: Capture value delivered by TR Risk & Fraud AI solutions, lead executive business reviews, and develop a joint roadmap for success with customers. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Required Qualifications Education and Experience: You have a bachelor’s degree in a related field, or substantial experience in government operations, law enforcement, investigations, or public-sector data and analytics. You also have 5+ years of experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models. Domain Knowledge: You understand how government and law enforcement investigators work, including subject research, case building, identity verification, records resolution, and investigative reporting. Travel: Ability to travel up to 25%. Preferred Qualifications Curiosity in Data and AI: Familiarity with agentic AI and AI-driven investigative platforms, and a willingness to stay ahead of advancements in the space. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-government-risk-fraud-at-thomson-reuters-37cdca

Source: https://jobsbylevel.com/jobs/customer-success-manager-government-risk-fraud-at-thomson-reuters-37cdca

## Cite this page

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