# Customer Success Manager, Indonesia at Salesforce

Salesforce is hiring a Customer Success Manager, Indonesia in Jakarta, Indonesia. Level rates it Uses AI ●●○○; you can [apply on Salesforce](https://jobsbylevel.com/go/1980699b-236c-4637-8f23-f1a6bc543967?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Indonesia - Jakarta.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Indonesia - Jakarta
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/1980699b-236c-4637-8f23-f1a6bc543967?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-indonesia-at-salesforce-31cae4

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-indonesia-at-salesforce-31cae4

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. What You'll Actually Be Doing Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer. Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership. Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. Solidify partnership commitments and drive innovation aligned with customers’ business challenges. Increase customer engagement with products and services and identify major political barriers to customer success. AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring. Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans. AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention. Collaborative Learning: Actively seeking out “Agentblazer” training and certifications to stay current on autonomous agent capabilities. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps. You're Our Person If... Experienced business professional, preferably with 5+ years relevant industry expertise in Customer Success, Salesforce platform use, or related fields. Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Prior experience with Salesforce products is a must (technical implementation & delivery preferred) Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business. Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms. Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development Working knowledge of core Sales

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Source: https://jobsbylevel.com/jobs/customer-success-manager-indonesia-at-salesforce-31cae4

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