# Customer Success Manager (m/f/d) at RELX

RELX is hiring a Customer Success Manager (m/f/d). It pays €54k-€90k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/26ea4b10-c1ec-49ff-b90a-2848e7698dac?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Germany -Bonn.

## Details

- Company: [RELX](https://jobsbylevel.com/companies/relx)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Germany -Bonn
- Salary: €54k-€90k
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/26ea4b10-c1ec-49ff-b90a-2848e7698dac?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-m-f-d-at-relx-2d18c3

## Description

About our Team At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind. Responsibilities Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation. Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans. Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance. Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data. Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention. Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders. Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement. Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities. Requirements A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field. Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position. Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically. Excellent communication and presentation skills, with confidence in engaging directly with international customers. Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes. A proactive, structured, and well-organized working style, with the ability to learn new topics independently. A strong interest in technology trends, innovation, and data-driven decision-making. Proficiency English and German, any other additional language is a plus . Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Wellbeing programs Access to a competitive contributory pension scheme Travel Season ticket loan Maternity, paternity and shared parental leave Employee Assistance Programme Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-m-f-d-at-relx-2d18c3

Source: https://jobsbylevel.com/jobs/customer-success-manager-m-f-d-at-relx-2d18c3

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-m-f-d-at-relx-2d18c3.

Get job alerts: https://jobsbylevel.com/newsletter