# Customer Success Manager, MuleSoft - Global Public Sector at Salesforce

Salesforce is hiring a Customer Success Manager, MuleSoft - Global Public Sector in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/3e55e5be-c309-4696-81e2-82a586ff0a1c?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Canada - Toronto.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Canada - Toronto
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/3e55e5be-c309-4696-81e2-82a586ff0a1c?utm_medium=ai-agent

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. This is an Individual Contributor position. Your Impact Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion. Orchestrate the Relationship: Serve as the strategic partner for the customer, collaborating during the implementation phase to ensure seamless transition to adoption and long term value realization of integration and API initiatives. Drive Adoption and Consumption: Proactively manage and maintain the roadmap for platform adoption. Drive optimization of API usage, integration patterns, and automation aligned to the customer's digital transformation goals to ensure they're getting full value from their investment. Demonstrate ROI: Define, track, and demonstrate quantifiable business impact and ROI. Move the conversation from API calls to value (e.g., process automation gains, operational efficiency, faster time-to-market) to drive long-term value realization. Executive Relationships: Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives (CIOs, CTOs, Enterprise Architects) and cross-functional stakeholders. Identify New Use Cases: Proactively scout the customer's business to identify new integration opportunities and use cases that align with business objectives and drive additional platform adoption. Remove Barriers and Manage Risk: Act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles before they impact customer success. Address technical hurdles, architecture questions, and business process friction that prevents scaling of integration capabilities across the enterprise. Drive Expansion: Build the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns. Partner with the Sales team to secure renewals and drive expansion of the contract. Voice of the Customer: Partner cross-functionally with Product, Engineering, and Services to represent customer feedback and critical issues with a focus on outcomes, not just escalation. Partner with Customer Architects: Ensure the integration architecture and API strategy is optimized to support increased connectivity, reusability, and scalability, preventing technical debt from throttling expansion. Champion Center for Enablement: Act as a trusted advisor. Build and nurture a Center for Enablement (C4E) within the customer organization to drive bottom-up adoption, governance best practices, and peer-to-peer advocacy of API-led connectivity. Commercial Strategy and Lead Generation: Act as the primary

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-mulesoft-global-public-sector-at-salesforce-15bdcb

Source: https://jobsbylevel.com/jobs/customer-success-manager-mulesoft-global-public-sector-at-salesforce-15bdcb

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-mulesoft-global-public-sector-at-salesforce-15bdcb.

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