# Customer Success Manager, Paradox at Workday

Workday is hiring a Customer Success Manager, Paradox. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4ef6d5a9-e2a6-4f03-b00f-024be9afa93e?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Australia, NSW, North Sydney.

## Details

- Company: [Workday](https://jobsbylevel.com/companies/workday)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Australia, NSW, North Sydney
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/4ef6d5a9-e2a6-4f03-b00f-024be9afa93e?utm_medium=ai-agent

## Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Paradox Customer Success team sits within Workday's broader Customer Success Center of Excellence (CoE) organisation, dedicated to helping customers realise the full value of Paradox — the conversational AI candidate experience platform. Paradox is a candidate experience agent that uses conversational AI to simplify every step of the job application journey, particularly for frontline industries. As part of Workday's talent acquisition suite, Paradox's AI agent streamlines the hiring process by providing candidates with instant responses, self-scheduling capabilities, and 24/7 support in a natural conversational experience, simplifying complex tasks like applications, scheduling, and interview coordination. Our team works directly with customers across frontline and high-volume industries like retail, hospitality, and manufacturing, as well as skilled and corporate hiring, to drive adoption and measurable outcomes. About the Role As a Customer Success Manager, you work directly with customers to improve their overall user experience with Workday, helping them achieve their business goals with our AI-powered solutions. In this role, you will be responsible for: Serving as the primary contact for Paradox clients in APAC, guiding them toward their business goals and ensuring they get maximum value from our solutions Delivering exceptional service throughout the entire client journey and facilitating the customer's adoption of our solution features and functionality with an understanding of their overall business needs Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Leading Quarterly Business Reviews that proactively monitor client success and product adoption, while continuously uncovering new insights into evolving goals, challenges, and opportunities Providing deep product expertise and serving as the subject matter expert for platform use Collaborating with globally distributed teams and regional clients to drive ongoing product improvements and develop creative new solutions Building meaningful relationships across client organisations that contributes to advocacy, renewal and expansion opportunities About You Basic Qualifications 4+ years of experience in client success, customer service or account management roles Technical understanding of HR technology ecosystems, including ATS, CRM, HCM, and other related technologies Escalation management and adoption planning experience preferred. Proven track record to collaborate and build strong relationships with customers especially at the executive level. Comfortable working remotely with a cross-functional team and clients across different time zones. Other Qualifications Functional domain expertise with

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-paradox-at-workday-61d17c

Source: https://jobsbylevel.com/jobs/customer-success-manager-paradox-at-workday-61d17c

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-paradox-at-workday-61d17c.

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