# Customer Success Manager - Public Sector (MuleSoft) at Salesforce

Salesforce is hiring a Customer Success Manager - Public Sector (MuleSoft). It pays $123k-$186k a year and Level rates it Little AI ●○○○; you can [apply on Salesforce](https://jobsbylevel.com/go/b81ddec6-6104-4d2f-9065-a4485a741625?utm_medium=ai-agent).

AI Level 1, AI centrality 22 out of 100. District of Columbia - Washington.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 22 out of 100)
- Location: District of Columbia - Washington
- Salary: $123k-$186k
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/b81ddec6-6104-4d2f-9065-a4485a741625?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-manager-public-sector-mulesoft-at-salesforce-5ddd0e

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-manager-public-sector-mulesoft-at-salesforce-5ddd0e

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You’ll Be Doing & Why It Matters The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with the MuleSoft Anypoint Platform. This role functions as an extension of the customer’s workforce and a trusted advisor, identifying and addressing technical and business concerns and aligning them strategically with customer priorities, projects, and problems. We are looking for candidates who have experience supporting customers in one or more of the following areas of Global Public Sector: Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. State, Local and Higher Education (SLED) – Work with state and local government agencies and educational institutions (K-12 and higher ed). This is an Individual Contributor position. This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Core Responsibilities & Scope Customer Accountability and Value Alignment Serve as the single point of customer accountability for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle. Align with and manage both business and technical stakeholders, aligning business value and technical goals to the Signature offer. Prioritize urgent work, organize tasks to avoid missing key steps, and use internal resources, managers, and mentors to increase effectiveness. Strategic Advisory and Stakeholder Management Develop and maintain strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership. Act as a trusted advisor by building trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. Solidify partnership commitments, drive innovation aligned with customers’ business challenges, and identify major political barriers to customer success. Partner with more experienced team members, Sales, Engineering, and Product Management to solve complex problems, develop strategic success plans, and coordinate customer relationships for success and revenue opportunities. Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making. Technical Health, Adoption, and Risk Management Drive adoption of Anypoint Platform capabilities with integration teams, developers, and business users, and share MuleSoft best practices and use cases. Conduct enablement sessions on MuleSoft features and on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing, and share best practices for sales and service process

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-public-sector-mulesoft-at-salesforce-5ddd0e

Source: https://jobsbylevel.com/jobs/customer-success-manager-public-sector-mulesoft-at-salesforce-5ddd0e

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