# Customer Success Manager, Senior Manager  - Tableau (Data, Analytics & AI Strategy) at Salesforce

Salesforce is hiring a Customer Success Manager, Senior Manager  - Tableau (Data, Analytics & AI Strategy) in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/53a396a8-a377-4585-a0e3-2b7a6b813b42?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Australia - Sydney.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Australia - Sydney
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/53a396a8-a377-4585-a0e3-2b7a6b813b42?utm_medium=ai-agent

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Customer Success Manager / Customer Success Manager, Senior Manager – Tableau (Data, Analytics & AI Strategy) The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner on data, analytics and AI strategy, maintaining a continual focus on the customer’s business goals. They advance analytics maturity, adoption and governance, embed trusted insights into the flow of work and help customers realize maximum value from their Tableau and Salesforce investment. The Senior Manager integrates analytics, data and AI capabilities across the Salesforce platform (Tableau, Data 360, Agentforce, Slack) to create effective customer solutions. Key Responsibilities Strategic Accountability and Account Leadership Analytics in the Flow of Work: Move customers beyond standalone dashboards. Drive adoption of embedded, conversational and proactive insights (Tableau Next, Tableau Pulse, Tableau Agent, Salesforce apps) where decisions happen. ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI. Help customers measure the business impact of their analytics investment. Complex Program Management: Own the Signature experience across complex, multi-org customers. Organize information across multiple work streams and turn customer priorities into analytics adoption roadmaps and success plans. Resource Mobilization: Act as the central resource for the team and the customer. Bring in SEs, Analytics Consultants, Data Architects and Partners for complex deployment or integration needs. Engagement Charter: Craft a clear engagement charter with goals and metrics, including analytics maturity, adoption and business-impact measures, to keep internal and external teams aligned. Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business, data and technical goals, ensuring value delivery through the Signature offer. Agentic Workflow Design: Design multi-step digital workflows where agents handle repetitive, data-intensive work, freeing the CSM for high-stakes relationship building. ROI Segmentation (Human vs. AI): Determine which customer segments or tasks need high-touch human coverage and which can be handled by autonomous, always-on AI support. Trusted Advisory and Executive Influence Advanced Stakeholder Management: Build relationships with customer IT, data and business executive leadership, demonstrating a commitment to customer goals. Complex Navigation: Navigate the customer’s and Salesforce’s internal organizational dynamics, drive consensus and influence key stakeholders to engage. Business Insight: Combine analytics expertise with deep business insight to deliver effective recommendations, adapting established solutions to solve complex customer problems. Analytics Maturity & Data Culture: Lead strategic conversations on analytics maturity and data-driven decision making. Run maturity assessments, guide Center of Excellence programs and drive change

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-manager-senior-manager-tableau-data-analytics-ai-strategy-at-salesforce-2078e0

Source: https://jobsbylevel.com/jobs/customer-success-manager-senior-manager-tableau-data-analytics-ai-strategy-at-salesforce-2078e0

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-manager-senior-manager-tableau-data-analytics-ai-strategy-at-salesforce-2078e0.

Get job alerts: https://jobsbylevel.com/newsletter