# Customer Success  Program Manager at Nokia

Nokia is hiring a Customer Success  Program Manager. Level rates it Little AI ●○○○; you can [apply on Nokia](https://jobsbylevel.com/go/913f0f61-676a-42e4-b9f0-5c76b3152724?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United States.

## Details

- Company: [Nokia](https://jobsbylevel.com/companies/nokia)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United States
- Posted: August 28, 2026
- Apply: https://jobsbylevel.com/go/913f0f61-676a-42e4-b9f0-5c76b3152724?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-program-manager-at-nokia-6cabf3

## Description

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope. The role leads cross-functional and geographically dispersed teams from initiation through completion; establishes program goals aligned with customer objectives and Nokia strategy; manages scope, cost, schedule, quality, risk, opportunities, and contractual commitments; and ensures exceptional customer satisfaction, financial performance, health and safety, and operational delivery. The successful candidate acts as the customer’s trusted advisor and coordinates R&D, Product Line Management, Technical Support, Quality, Supply Chain, Logistics, Professional Services, Sales, and Account Management to achieve rapid issue resolution, proactive risk mitigation, and continuous improvement. Strategic Customer Leadership: Serve as the primary advocate, executive-facing representative, trusted advisor, and single point of accountability for the hyperscale customer; build relationships across operational, engineering, architecture, procurement, and executive organizations; understand customer objectives and drive a proactive white-glove experience. Technical Leadership and Escalation Management: Lead complex, high-severity escalations across software, hardware, IP networking, optical transport, cloud infrastructure, network management, logistics, and operational processes; coordinate investigation and resolution, challenge assumptions, close technical gaps, and maintain ownership through completion. Root Cause, Quality, and Engineering Engagement: Connect customer engineering teams with Nokia R&D, Product Line Management, Quality, and Technical Support; drive root cause analysis, corrective actions, lab replication, defect validation, feature prioritization, reliability improvements, and incorporation of field experience into product and service plans. Program and Project Management: Manage concurrent deployments, upgrades, hardware replacement programs, quality initiatives, reliability programs, and service improvement projects; maintain integrated plans, milestones, action registers, resources, dependencies, risks, communications, and executive status reporting. Contract, Financial, and Delivery Performance: Control scope, schedule, cost, quality, profitability, forecasts, contractual commitments, acceptance, claims, changes, handovers, and closure; align delivery with Nokia governance and identify appropriate renewal or expansion opportunities. Cross-Functional and Virtual Team Leadership: Lead geographically dispersed teams without direct authority; align engineering, support, operations, quality, supply chain, logistics, professional services, sales, and account management; assign and track actions, resolve conflicts, remove barriers, and drive accountability and urgency. Operational Excellence and Governance: Conduct operational reviews, business reviews, governance meetings, and program checkpoints; monitor contractual KPIs, service performance, case trends, escalation metrics, customer satisfaction, and corrective-action effectiveness; ensure program data, risks, opportunities, and decisions remain current. Risk Management and Continuous Improvement: Identify delivery, technical, operational, commercial, and customer-experience risks; implement mitigation plans, address recurring issues, apply lessons learned and best practices, and develop customer success plans that improve reliability, efficiency, quality, and measurable business outcomes. Executive and Customer Communications: Deliver concise, actionable incident updates, executive briefings, status reports, operational and business reviews, and customer-facing presentations; translate complex technical issues, progress, decisions, risks, and mitigation strategies for technical and non-technical audiences while maintaining credibility and transparency. You have: Industry

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-program-manager-at-nokia-6cabf3

Source: https://jobsbylevel.com/jobs/customer-success-program-manager-at-nokia-6cabf3

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-program-manager-at-nokia-6cabf3.

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