# Customer Success Specialist at RELX

RELX is hiring a Customer Success Specialist in New York, United States. It pays $53k-$89k a year and Level rates it Little AI ●○○○; you can [apply on RELX](https://jobsbylevel.com/go/0db26c98-a486-4287-a61a-f64162005513?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. New York, NY.

## Details

- Company: [RELX](https://jobsbylevel.com/companies/relx)
- AI level: AI Level 1 (score 31 out of 100)
- Location: New York, NY
- Salary: $53k-$89k
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/0db26c98-a486-4287-a61a-f64162005513?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-success-specialist-at-relx-819b89

## Description

About Our Team ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalize on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services. Our success is based on the strategic value we bring to our clients and customer experience is vital to building long-term relationships and profitability, creating a differentiated brand and credibility in the market. Ensuring customers maximize value at the point of use and can easily access information, to drive decisions is critical to our strategy and business objectives. Our Customer Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms. We are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximize the value from relationships and services to achieve their business goals. Responsabilities: Customer Relationship Management Delivery of the Customer Success engagement strategy for an assigned portfolio of customer accounts, including: Proactively engage customers throughout their lifecycle to support onboarding, adoption, value realization, and long-term customer satisfaction. Develop a strong understanding of customer business objectives, workflows, decision making processes, and challenges through effective discovery and ongoing engagement. Build and maintain trusted relationships with users, champions, decision makers, and other key stakeholders within assigned accounts. Deliver onboarding sessions, training, and enablement activities that help customers effectively utilize ICIS products and services within their day-to-day workflows. Use customer insight and engagement data to identify opportunities to increase adoption, improve engagement, and reduce customer risk. Create and maintain stakeholder maps, customer profiles, and engagement plans to support meaningful and value-based interactions. Partner closely with Account Managers to support customer retention, renewal readiness, advocacy, and the identification of qualified growth opportunities. Collaborate with Product, Editorial, Marketing, Sales, Support, and other internal stakeholders to ensure customer needs, feedback, and priorities are understood and addressed. Capture, document, and share customer insights, feedback, success stories, and value statements to support customer outcomes and inform business decisions. Maintain accurate records of customer activities, engagement outcomes, risks, opportunities, and follow up actions within Salesforce and other approved systems. Contribute to the continuous improvement of Customer Success processes, programs, content, and customer engagement strategies. Travel to customer locations, conferences, industry events, and trade shows when required to strengthen customer relationships and represent ICIS. Support cross-functional projects and initiatives that contribute to Customer Success objectives and broader business goals. Skills and Behaviors: Naturally curious, with the ability to conduct effective discovery conversations that uncover customer goals, workflows, decision making processes, challenges, data requirements, and opportunities to increase engagement and adoption. Strong relationship building and communication skills, with the ability to establish credibility and engage effectively with customer and internal stakeholders at all levels. Ability to conduct effective discovery conversations and translate customer insights into relevant, value-based engagements. Proactive and self-motivated, with the ability to manage a portfolio of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-specialist-at-relx-819b89

Source: https://jobsbylevel.com/jobs/customer-success-specialist-at-relx-819b89

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