# Customer Success Specialist at Shell

Shell is hiring a Customer Success Specialist. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/09a3546e-cf1d-4113-9bba-95668492d3f4?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Dela Rosa - Street office.

## Details

- Company: [Shell](https://jobsbylevel.com/companies/shell)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Dela Rosa - Street office
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/09a3546e-cf1d-4113-9bba-95668492d3f4?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-success-specialist-at-shell-a8c979

## Description

, Philippines Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: October 13, 2026 Business unit: Downstream and Renewables Experience Level: Early Careers Job Description: Please note that this role will be on SBO Terms and Conditions Customer Operations is in its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. We create the great place for commercially minded individuals who thrive working with customers and who want to growth their experience in agile, digital and e-commerce initiatives. We have a collaborative, flexible, dynamic and very supportive working culture; where every single one of us is determined to make a difference, to go the extra mile because it’s our job, every day, to make our customers’ experiences with Shell. We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself. Where You Fit In? Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers. As a Customer Success Specialist, you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity. This role may focus on some or all the accountabilities below, depending on the respective business size and complexity: • Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance) • Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Fraud Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements) • Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation) What We Need from You? Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. - This job sits within the Deal to Cash Journey supporting CO Fleet PH team. The Customer Success Specialist Order to Cash provides high quality frontline support to existing Shell Customers from Order through to payment: Order Management: Commercial Fleet: Block Cards within required SLA Commercial Fleet: Cards Maintenance Activities Credit Management Manage the customer experience by performing identified tasks (i.e. credit status inquiries, blocked order management) within prescribed timeframes, in close collaboration with the FO Credit organization Dispute Management: Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case Feedback and Issues: Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers Touchless Support and Setup: Support and proactively

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-success-specialist-at-shell-a8c979

Source: https://jobsbylevel.com/jobs/customer-success-specialist-at-shell-a8c979

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-success-specialist-at-shell-a8c979.

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