# Customer Support Agent German - Consumer Team at SumUp

SumUp is hiring a Customer Support Agent German - Consumer Team in Barcelona, Spain. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/8b1c9fc3-eb78-4798-92c3-1c873de60700?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Barcelona, Barcelona, Spain.

## Details

- Company: [SumUp](https://jobsbylevel.com/companies/sumup)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Barcelona, Barcelona, Spain
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/8b1c9fc3-eb78-4798-92c3-1c873de60700?utm_medium=ai-agent

## Description

Customer Support Agent — Consumer Team German Location: On-site in our vibrant Barcelona HQ At SumUp , we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As a Customer Support Agent on the SumUp Consumer team, you'll be the direct link between SumUp and our consumers, delivering exceptional support and creating positive customer experiences. This is a brand-new team supporting a fast-growing product, giving you the unique opportunity to help define what outstanding consumer support looks like at SumUp. As one of the founding members of the team, you'll play a key role in shaping processes, influencing the customer experience, and contributing to the growth of a team that's set to expand rapidly. 💡 What you’ll do Support Consumers: Handle inquiries from SumUp consumers across email and chat. Provide fast, empathetic, and accurate answers that build consumer trust. Troubleshoot & Upskill: Continuously deepen your knowledge of the SumUp product. Troubleshoot issues clearly and help consumers understand how to get the most out of the product. Drive Improvement: Identify friction points in the consumer journey. Contribute to the knowledge base and propose process improvements to the Team Lead. Collaborate Cross-functionally: Partner with Product, Engineering, Risk, and Fraud teams to escalate bugs and complex issues, and feed structured consumer feedback back into the product roadmap. Think Proactively: Go beyond the case — listen to consumer needs, identify root causes, and manage escalations professionally, knowing exactly when to hand off to specialist teams. 🌟 You’ll thrive in this role if you have: Professional Communication: Exceptional written and verbal communication skills in English and German. Ability to interact clearly, professionally, and empathetically with consumers across all channels (Email, Chat). Customer-Centric Mindset: A proactive, “Can-Do” attitude with a genuine passion for problem-solving and providing outstanding service — especially to consumers dealing with financial or account issues. Relevant Experience: Minimum 6 months of professional experience in a customer support or service-oriented role, demonstrating a proven ability to handle inquiries and meet performance targets. Collaborative Spirit: A true team-player mindset; the ability to collaborate effectively with peers to reach common goals and maintain a positive team environment. Software & Tool Proficiency: Comfortable working in modern digital environments. Hands-on experience with at least one CS tool (Zendesk, Salesforce, Intercom, Freshdesk, or similar) and standard productivity tools (Slack, Google Suite). Ability to learn new tools quickly is essential. 💼 Why you should join SumUp At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. Here’s what we offer: 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide . 📚 A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. 🌈 A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work. 🥗 Meal vouchers and perks to make your everyday life easier. 🔄 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. 💸 Referral bonuses — bring great people with you on the journey! 🚀 Ready to make an impact? If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. Join us, and let’s shape the future of fintech together. 💙 About SumUp: We believe in the everyday hero. Small business

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-support-agent-german-consumer-team-at-sumup-bf3432

Source: https://jobsbylevel.com/jobs/customer-support-agent-german-consumer-team-at-sumup-bf3432

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-support-agent-german-consumer-team-at-sumup-bf3432.

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