# Customer Support Associate at Nationwide

Nationwide is hiring a Customer Support Associate in Leeds, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/64ac9ca2-6304-4492-86ed-e3c39177a138?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Leeds, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Leeds, United Kingdom
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/64ac9ca2-6304-4492-86ed-e3c39177a138?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-support-associate-at-nationwide-8e19d3

## Description

We’re excited to offer a rewarding opportunity to join our Customer Support Operations team, which covers Bereavement Services and Power Of Attorney—a group dedicated to helping customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role, you’ll provide compassionate, tailored support through both telephony and back-office channels. You’ll work closely with internal teams across our stores and contact centres, as well as external partners including third-party charities, to ensure our customers receive the care and assistance they need. If you’re empathetic, collaborative, and passionate about making a difference, we’d love to hear from you. We are happy to consider flexible work approaches to help you perform at your best. Working hours for this role are 35 hours per week Monday to Friday, 9am to 5pm. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Gosforth or Leeds site approximately once per week. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Understanding and responding to the needs of customers, including those who may be vulnerable, you’ll identify the most appropriate support and solutions tailored to their individual circumstances. You will also collaborate with colleagues across the bank, including stores and contact centres, as well as external partners such as solicitors and debt charities, to ensure customers receive comprehensive and well-rounded support. Furthermore, you’ll recognise when situations require specialist input and confidently refer these cases to the appropriate resources. You’ll need to be comfortable carrying out administration tasks as well as working on the telephone, as this will form an important part of the role. In addition to this, you’ll contribute to a culture of continuous improvement by sharing knowledge and best practices, helping others to succeed. Working respectfully and collaboratively, you will foster a supportive team environment focused on delivering excellent customer outcomes, while building strong relationships across the wider bank to ensure a seamless and compassionate customer experience. About you For this role, you will have/be: Experience supporting vulnerable customers with empathy and care—asking the right questions and offering meaningful assistance Strong communication and listening skills, with the ability to understand and respond to individual customer situations Confidence in handling

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-support-associate-at-nationwide-8e19d3

Source: https://jobsbylevel.com/jobs/customer-support-associate-at-nationwide-8e19d3

## Cite this page

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