# Customer Support Associate (Financial Care Team) at Nationwide

Nationwide is hiring a Customer Support Associate (Financial Care Team) in Leeds, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/905b65d0-8ffe-4b77-8f18-5316dfc5e1a7).

AI Level 1, AI centrality 36 out of 100. Leeds, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Leeds, United Kingdom
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/905b65d0-8ffe-4b77-8f18-5316dfc5e1a7

## Description

At Nationwide, we know that financial difficulties can happen to anyone. When our customers need us most, our Financial Care Team is there to provide support, guidance and practical solutions. We're looking for compassionate, curious and resilient individuals to join our frontline telephony team. This is a role where listening matters. Every conversation is an opportunity to understand a customer's circumstances, build trust and help them find a way forward. If you're someone who enjoys helping people, asking the right questions, and finding solutions that genuinely make a difference, this could be the perfect role for you. In this role you will be working 35 hours per week, and your shifts will be between the hours of 8am - 7pm, Monday to Friday. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Gosforth or Leeds site approximately once per month . If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As a Customer Support Associate within our Financial Care Team, you'll support customers who may be experiencing financial difficulty and who are struggling to meet their monthly commitments. Through sensitive and often challenging conversations, you'll take the time to understand each customer's individual circumstances and identify the most appropriate support available. This is a highly customer-focused telephone role. You'll spend much of your day speaking directly with customers, so exceptional listening skills, empathy and the ability to build rapport quickly are essential. Often, what makes the biggest difference is not just what you say, but how well you listen. Working within a regulated environment, you'll balance customer care with responsible decision-making, ensuring every customer receives fair and appropriate support. About you What we are looking for: Outstanding listening skills with the ability to understand the full picture before reaching a solution Excellent verbal communication skills and the confidence to have sensitive conversations over the telephone Strong problem-solving and decision-making abilities Genuine empathy and a passion for helping customers through difficult situations Resilience and emotional intelligence when dealing with challenging circumstances Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-support-associate-financial-care-team-at-nationwide-6347a6

Source: https://jobsbylevel.com/jobs/customer-support-associate-financial-care-team-at-nationwide-6347a6

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-support-associate-financial-care-team-at-nationwide-6347a6.

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