# Customer Support Manager at Airbus

Airbus is hiring a Customer Support Manager in Mexico City, Mexico. Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/430a536b-2e7a-4339-9c4a-c85eb63ec7a3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Mexico City Area.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Mexico City Area
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/430a536b-2e7a-4339-9c4a-c85eb63ec7a3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-support-manager-at-airbus-863350

## Description

Job Description: Customer Support Manager Airbus is a leader in the design, manufacturing, and delivery of aerospace products, services, and solutions to customers on a global scale, pioneering sustainable aerospace for a safe and united world. With more than 45 years of presence, Airbus is expanding its footprint in Latin America through ~1,500 employees and key strategic sites. As a key supply partner with an order backlog of 500 aircraft, the company maintains a deep commitment to the region's long-term growth. As a global leader in rotary-wing aviation, Airbus Helicopters provides high-efficiency solutions in 150 countries for civil, military, and law enforcement missions. Its comprehensive portfolio is designed to perform vertical flight tasks in the world's most demanding environments. Airbus Helicopters Mexico operates a key commercial and operational hub in Mexico City, delivering end-to-end support for helicopter fleets across Mexico, Central America, and the Caribbean. The facility specializes in comprehensive Maintenance, Repair, and Overhaul (MRO) services—including both line and base maintenance—along with custom aircraft retrofits and mission-tailored modifications. Beyond maintenance, the hub serves as a central point for client technical support, original spare parts distribution, and specialized training programs for pilots, flight crews, and maintenance technicians. Will you join us in redefining the limits of what is possible? ✈️🚁🚀 As a Customer Support Manager, you will serve as the main point of contact for the customer regarding Support & Services. The role is responsible for ensuring customer satisfaction and driving continuous improvement to guarantee the overall performance of customer services and increase fleet availability, covering the entirety of the customer's fleet. Key responsibilities: 1. Customer Coordination & Service Delivery Coordinate support disciplines and experts to provide fast, suitable solutions for customer needs in priority or exceptional situations. Establish and monitor operational action plans to address customer concerns, complaints, and dissatisfaction. Gather customer satisfaction, needs, and expectations to relay the customer’s context for internal use within Airbus Helicopters (AH). Foster customer satisfaction and trust to enable business growth. 2. Customer Strategy & Satisfaction Roadmap Contribute to defining key Customer Satisfaction Roadmap objectives for the assigned customer portfolio. Develop a customer strategy aligned with customer expectations, shared with other Front Office Team members, and tracked within the Salesforce CRM. Organize regular meetings and visits with portfolio customers. 3. Listening & Priority Gathering Engage and listen to customers to capture their priorities (e.g., availability, spare parts delivery, focal point responsiveness, maintenance turnaround times) required to define the customer strategy. Gather feedback and priority issues regarding operational performance, preparing necessary reports featuring key data for the end customer, tracked in Salesforce CRM. 4. Key Information & Guidance Provide the customer with key information regarding Support & Services. Communicate Support & Services (S&S) contents to customers regarding critical topics, performance, improvement initiatives, key service catalog changes, and recommendations for mutual benefit. Guide customers to better understand products and organizational structures, enhancing collaborative working relationships. 5. Customer Feedback Management Collect customer feedback on S&S interactions since the previous touchpoint, review action plan progress, and capture customer perceptions on recent critical topics. Gather strategic and operational customer needs and activity forecasts, tracked in Salesforce CRM. 6. Resolution of Priority & Exceptional Issues Listen, understand, and propose necessary actions regarding priority and exceptional customer issues. Manage cross-functional

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-support-manager-at-airbus-863350

Source: https://jobsbylevel.com/jobs/customer-support-manager-at-airbus-863350

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-support-manager-at-airbus-863350.

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