# Customer Support Officer.Client Experience and Conduct Group-Customer Service at Mashreq

Mashreq is hiring a Customer Support Officer.Client Experience and Conduct Group-Customer Service in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Mashreq](https://jobsbylevel.com/go/c21ef32d-f0e6-4975-95d7-344a2f842c4d?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bengaluru, Karnataka, India.

## Details

- Company: [Mashreq](https://jobsbylevel.com/companies/mashreq)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bengaluru, Karnataka, India
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/c21ef32d-f0e6-4975-95d7-344a2f842c4d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-support-officer-client-experience-and-conduct-group-customer-service-at-mashreq-81057e

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-support-officer-client-experience-and-conduct-group-customer-service-at-mashreq-81057e

## Description

Job Purpose: To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone. • End-to-end follow-up of customer issues • Migrate customers to digital channels • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development. Key Result Areas Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, and post-call survey NPS Operates in a Call Centre environment where the interface with customers is over the telephone. • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound call center. • Mostly related to explaining procedures or providing information regarding retail banking products. • Also involves root cause analysis and reversals of charges when necessary. Knowledge, Skills, and Experience University Graduate (preferably with some finance/banking or maths component). • 1 – 3 years’ experience • Very customer-focused • Computer literacy is a must • Excellent communication skills in English & Urdu/Hindi • Strong listening & Strong interpersonal skill

Source: https://jobsbylevel.com/jobs/customer-support-officer-client-experience-and-conduct-group-customer-service-at-mashreq-81057e

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-support-officer-client-experience-and-conduct-group-customer-service-at-mashreq-81057e.

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