# Customer Trust Specialist at Fireworks AI

Fireworks AI is hiring a Customer Trust Specialist for a remote role open to applicants in United States. It pays $190k-$210k a year and Level rates it Works on AI ●●●○; you can [apply on Fireworks AI](https://jobsbylevel.com/go/daa77d4d-ffea-4ca9-88e6-c0723202debe?utm_medium=ai-agent).

AI Level 3, AI centrality 69 out of 100. Remote (New York).

## Details

- Company: [Fireworks AI](https://jobsbylevel.com/companies/fireworks-ai)
- AI level: AI Level 3 (score 69 out of 100)
- Location: Remote (New York)
- Salary: $190k-$210k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/daa77d4d-ffea-4ca9-88e6-c0723202debe?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-trust-specialist-at-fireworks-ai-0bfb4c

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/customer-trust-specialist-at-fireworks-ai-0bfb4c

## Description

About Us: Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI. About the role We're looking for a Customer Trust Specialist to own the customer-facing side of our trust program. Where our GRC team keeps the compliance engine running behind the scenes, you'll be the one customers actually interact with, turning our security, privacy, and AI-governance posture into answers that earn and keep trust. You'll own security questionnaires end to end, drive our trust automation platform, and represent the program on customer calls and in contract negotiations. This is a great fit for someone who knows the security-review process cold and wants to shape how a scaling AI company answers for its controls. What you'll do Own security questionnaires end to end: intake, scoping, drafting, review, and delivery for customer security assessments, RFPs, and vendor evaluations across our enterprise pipeline, in whatever format they arrive (OneTrust, spreadsheets, portals, email). Run our trust automation platform: operate and improve the system that generates answers from our governed knowledge base, with deterministic guardrails that enforce accuracy, protect confidentiality, and never over-claim. You'll judge answer quality, tune retrieval, and keep the guardrails honest. Maintain the knowledge base as a living source of truth: keep answers current as the platform, contracts, certifications, and our control environment evolve; ingest new evidence (SOC 2, ISO 27001/27701/42001, HIPAA, penetration tests); and retire stale facts before they reach a customer. Handle one-off customer requests: evidence requests, Trust Center access, point questions from account teams, and anything that does not fit a questionnaire but still shapes a customer's confidence. Join customer calls: represent the security and trust program on prospect and customer calls, fielding architecture, privacy, and AI-safety questions alongside Sales and Solutions; partner closely with the sales team from intake through close, so security and trust are embedded in the deal rather than a last-mile gate. Partner on contracts: work with Legal and Deal Desk on security, privacy, and AI terms in DPAs and MSAs; translate between a customer's redline and what our controls actually say; know which positions are standard and which need escalation. Keep the program honest: apply the standing rules that protect us and our customers: state only our standard position, never reference another customer's ask or situation, and escalate anything that needs Legal, Security, or Engineering sign-off before it leaves the building. Turn program data into action: track where the knowledge base gaps are, which questions we cannot yet answer well, and where automation is saving or costing time, and report that to leadership. Curate and maintain our public security and trust artifacts: keep the Trust Center, security whitepapers (including the Model Security and Safety Assurance whitepaper), and supporting evidence current and aligned with what we actually do; you are responsible for the external-facing story, not just the internal record behind it. How the role will grow As you build context on our platform and customers, you'll take on broader ownership of the trust program: Program growth: shape the direction of trust automation, where the engine should answer next, which frameworks and AI-assurance standards (ISO 42001, NIST AI RMF, EU AI Act) the

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