# Customer Value & Retention Lead (Life & Savings) at NN Group

NN Group is hiring a Customer Value & Retention Lead (Life & Savings) in Madrid, Spain. Level rates it Little AI ●○○○; you can [apply on NN Group](https://jobsbylevel.com/go/51fc664b-218c-4053-9710-5cb38a861f12?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. Madrid.

## Details

- Company: [NN Group](https://jobsbylevel.com/companies/nn-group)
- AI level: AI Level 1 (score 29 out of 100)
- Location: Madrid
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/51fc664b-218c-4053-9710-5cb38a861f12?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=customer-value-retention-lead-life-savings-at-nn-group-78d35c

## Description

Shape the strategy behind customer growth, retention and long-term value If you're looking for a role where your ideas won't sit in a PowerPoint deck, this is the opportunity to make a visible impact. You'll take ownership of the customer value and retention strategy for our Life & Savings portfolio, identifying opportunities to grow customer relationships, improve retention and drive sustainable business results. Your work will directly influence how we engage with thousands of customers and how the business evolves in the years ahead. At NN Spain, you'll find more than a new challenge. You'll join a company where people are trusted to take ownership, where learning never stops and where flexibility is part of everyday life. We're proud of our purpose, our collaborative culture and our commitment to helping people take care of what matters most. Here, you'll have the support, autonomy and international exposure to keep growing while making a real difference. What makes this opportunity worth exploring ? Own strategic decisions that matter: You'll play a key role in defining how we grow, retain and create value across our customer portfolio. The insights and recommendations you bring will influence business priorities and commercial performance. Enjoy autonomy and real ownership: This is not a role built around execution alone. You'll have the freedom to challenge assumptions, identify opportunities and shape initiatives from idea to implementation. Work across the business: You'll collaborate with Commercial, Marketing, Digital, Data, Customer Experience and international stakeholders, giving you a unique view of how the business works and how decisions translate into results. Develop your international profile: You'll work in an international environment where English is part of everyday collaboration, opening the door to broader exposure and future career opportunities. Grow your career without losing the hands-on element: If you enjoy combining strategic thinking with practical business impact, you'll find the right balance here. This role can naturally evolve toward broader Customer Value, Portfolio Management or Leadership positions. Flexibility built on trust: We believe great work happens when people have the flexibility to perform at their best. You'll find a modern work environment that supports both professional growth and personal wellbeing. Questions you might be asking yourself " Will I manage a team?" No. This role is about leadership through influence rather than people management. Your success will come from your ability to align stakeholders, build credibility and drive action across different teams. "How strategic is the role?" Very strategic, but not disconnected from execution. You'll define priorities and frameworks while making sure initiatives move forward and deliver measurable outcomes. "Do I need insurance experience?" Yes. Experience within insurance is highly valuable, particularly if you've worked in Life, Savings, Customer Value, Portfolio Management, Retention or Commercial Strategy. The business context is complex, and we want you to be able to contribute from day one. "Will I spend most of my time analysing data?" Data is an important part of the role, but the real value comes from transforming insights into business decisions, commercial actions and customer outcomes. What will help you succeed in this role? You have experience driving retention, customer value or portfolio strategies: you'll quickly add value because you'll understand how to identify growth opportunities, improve customer retention and balance customer needs with business objectives. You understand Life & Savings products and the insurance industry this knowledge will help you connect the dots faster, challenge the status quo and build effective solutions in a highly specialised environment. You are comfortable working with business performance and P&L dynamics: you'll be assessing opportunities through both a customer and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/customer-value-retention-lead-life-savings-at-nn-group-78d35c

Source: https://jobsbylevel.com/jobs/customer-value-retention-lead-life-savings-at-nn-group-78d35c

## Cite this page

Level. https://jobsbylevel.com/jobs/customer-value-retention-lead-life-savings-at-nn-group-78d35c.

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