# CX Agent, Taiwan at Speak

Speak is hiring a CX Agent, Taiwan in Seoul, South Korea. Level rates it Works on AI ●●●○; you can [apply on Speak](https://jobsbylevel.com/go/f0615c77-9d28-46f9-8f6f-311e698d586b?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Remote (Seoul).

## Details

- Company: [Speak](https://jobsbylevel.com/companies/speak)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Remote (Seoul)
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/f0615c77-9d28-46f9-8f6f-311e698d586b?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/cx-agent-taiwan-at-speak-4ff6fe

## Description

About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages. Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. About this role Speak's Global Customer Experience (CX) team, based in Seoul, supports learners in Korea, Japan, Taiwan, the US and beyond. We work AI-first: our AI agent resolves a large share of conversations, and CX managers focus on the cases where a person changes the outcome - and on making the AI better. We're looking for a CX Agent to own support for our Taiwan users. You'll be the voice of Speak for Taiwanese learners: resolving their issues in native Traditional Chinese, finding out why issues happen, and turning what users tell us into changes to our AI agent, our policies and our product. This is a hybrid role based in Seoul , and a 12-month contract with the potential to extend or convert to full-time based on business needs and performance. What you'll be doing Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports. Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments. Investigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps. Review our AI agent's Taiwan conversations, find knowledge gaps, and close them with articles, rules and, over time, small code changes. Work closely with our Taiwan team on campaigns, promotions and user feedback. Share Taiwan user insights through our VoC reports, and help run user interviews. What we're looking for If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Must-have qualifications Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese Working-level business English for collaboration with our global team and internal documentation 2+ years in customer support, operations or another customer-facing role Authorization to work in Korea + ability to work in hybrid at our Seoul office Nice-to-have qualifications Conversational Korean ability for day-to-day collaboration with our Seoul team Experience improving an AI agent, chatbot or automation (writing prompts, knowledge articles or rules) Experience with git or GitHub, or with AI coding tools such as Claude Code or Cursor, even for small changes like copy or config fixes Familiarity with subscription billing or in-app purchase flows Experience with Intercom or a similar customer support platform Comfort with data - spreadsheets, SQL, etc. Written Cantonese ability for Hong Kong and Macau users Why work at Speak Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cx-agent-taiwan-at-speak-4ff6fe

Source: https://jobsbylevel.com/jobs/cx-agent-taiwan-at-speak-4ff6fe

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