# CX Learning & Development Manager at Benchling

Benchling is hiring a CX Learning & Development Manager in San Francisco, United States. It pays $122k-$160k a year and Level rates it Little AI ●○○○; you can [apply on Benchling](https://jobsbylevel.com/go/4dbbbe0f-f0b6-473c-852a-15ba5334f5c5?utm_medium=ai-agent).

AI Level 1, AI centrality 13 out of 100. Remote (San Francisco, CA).

## Details

- Company: [Benchling](https://jobsbylevel.com/companies/benchling)
- AI level: AI Level 1 (score 13 out of 100)
- Location: Remote (San Francisco, CA)
- Salary: $122k-$160k
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/4dbbbe0f-f0b6-473c-852a-15ba5334f5c5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=cx-learning-development-manager-at-benchling-f78622

## Description

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience. RESPONSIBILITIES Author courses and assessments focused on use and administration of the Benchling platform and features. Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX. Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience. Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content. Deliver learning content to people where they work, including in-app guidance and help docs. Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration. Use AI to shorten the path from idea to published course. Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention. Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation. Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem. QUALIFICATIONS 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred. Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise. Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products. Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar). Hands-on experience using AI

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/cx-learning-development-manager-at-benchling-f78622

Source: https://jobsbylevel.com/jobs/cx-learning-development-manager-at-benchling-f78622

## Cite this page

Level. https://jobsbylevel.com/jobs/cx-learning-development-manager-at-benchling-f78622.

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