# DataPipeline CA SW at HP

HP is hiring a DataPipeline CA SW in Barcelona, Spain. Level rates it Little AI ●○○○; you can [apply on HP](https://jobsbylevel.com/go/d79ca4e1-334c-4198-875e-069550d937f3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Sant Cugat del Valles, Barcelona, Spain.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Sant Cugat del Valles, Barcelona, Spain
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/d79ca4e1-334c-4198-875e-069550d937f3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=datapipeline-ca-sw-at-hp-fcb485

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/datapipeline-ca-sw-at-hp-fcb485

## Description

DataPipeline CA SW Description - Tier 4 Software Customer Assurance Engineer (HP PWP) Organization: PWP GBU Operations Engineering / Customer Assurance Role Type: Technical escalation & reliability engineering (customer production environments) Role Summary The Tier 4 Software Customer Assurance Engineer is a senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems . This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R&D) and service teams(IPCS) to reduce recurrence. Tier 4 work includes managing elevated tasks, performing remote diagnostics and (when required) customer site support, and leading mitigation of top issues through trend analysis and continuous improvement. Key Responsibilities 1) Tier 4 Escalation Ownership & Resolution Own and drive resolution of Tier 4 elevated tasks/incidents , collaborating with Tier 1–3 support, Field Service, and partners to restore press operations. Provide remote diagnostics and troubleshooting using logs, press state reports, and system data; request/clarify missing data and direct next steps. For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process. 2) Compute/network & OS / Software Environment Expertise Troubleshoot and resolve issues involving press compute stacks (server hardware, OS images/bundles, virtualization/containers where applicable, storage, performance, diagnostics). Diagnose and resolve connectivity, remote access, firewall/VPN, routing/DNS and other network-related issues impacting press operations, serviceability, and tooling. Create clear, customer-ready technical guidance for network prerequisites and collaborate with service/account teams to unblock access. 4) Print Electronics & Press Subsystem Troubleshooting Lead complex investigations spanning print electronics, press control subsystems, and integration points (e.g., electrical/control cabinet behaviors, sensors, boards, interlocks, vision/adjacent electronics interfaces). Partner with hardware/WS and R&D teams for deep root cause and corrective action when defects require engineering fixes. 5) Problem Management, Trend Analysis & Prevention Identify systemic issues through trend analysis , define “top problems,” and drive mitigations that reduce repeat cases and improve fleet reliability. Produce crisp RCAs, document learnings, and improve knowledge assets/playbooks to accelerate future resolutions. 6) Customer Centricity & Stakeholder Management Engage professionally with customers and internal stakeholders with a “production-first” mindset: fast containment, clear communication, and durable prevention. Translate technical complexity into actionable choices and risks for non-technical audiences. Required Qualifications Bachelor’s Engineering degree, preferable computer science, with at least 5 years of experience in Support organizations Strong hands-on troubleshooting background across compute platforms + networking + hardware/electronics-adjacent systems in production environments. Ability to perform structured debug: hypothesis → evidence gathering → isolation → mitigation → prevention. Experience working escalations and coordinating across multiple teams under time pressure. Excellent written/verbal communication; ability to produce customer-ready summaries and internal technical notes. Preferred Qualifications Experience with industrial equipment , printing systems, or complex electromechanical platforms. Familiarity with Tiered support models and escalation/task workflows (ServiceNow-style task elevation and closure discipline). Exposure to reliability engineering, problem management, and operational excellence methods (Pareto,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/datapipeline-ca-sw-at-hp-fcb485

Source: https://jobsbylevel.com/jobs/datapipeline-ca-sw-at-hp-fcb485

## Cite this page

Level. https://jobsbylevel.com/jobs/datapipeline-ca-sw-at-hp-fcb485.

Get job alerts: https://jobsbylevel.com/newsletter