# Debit Card Operations Manager at Vanguard

Vanguard is hiring a Debit Card Operations Manager. Level rates it Little AI ●○○○; you can [apply on Vanguard](https://jobsbylevel.com/go/388e4394-971f-480d-b072-f8b91a4d36dc?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Malvern, PA.

## Details

- Company: [Vanguard](https://jobsbylevel.com/companies/vanguard)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Malvern, PA
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/388e4394-971f-480d-b072-f8b91a4d36dc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=debit-card-operations-manager-at-vanguard-d1359a

## Description

The Debit Card Operations Manager is responsible for the day-to-day operational performance, controls, management, and continuous improvement of the debit card portfolio. This role oversees card transaction operations, disputes/chargebacks, card servicing, fraud/claims coordination, network and processor interactions, and operational readiness for product and regulatory changes. The manager partners cross-functionally with the Cash & Savings Business lead, Fraud, Customer Service, CxD, Risk, Controls, Compliance, and external vendors to ensure a secure, compliant, and high-quality customer experience while meeting SLAs and minimizing operational losses. 1) Operational Ownership & Performance Management Own end-to-end debit card operational processes including card lifecycle (issuance, activation, maintenance, replacement), transaction processing, exceptions handling, and customer servicing oversight and escalations. Establish and manage service level agreements (SLAs), operational dashboards, and routines to ensure timely execution and consistent quality. Lead daily/weekly operational reviews to monitor volumes, backlog, errors, and customer impact; implement corrective actions. 2) Disputes, Chargebacks & Claims Operations Oversee debit card dispute operations aligned to network rules and regulatory requirements (intake, investigation, provisional credit, representment, write-offs); manage applicable third parties. Ensure, track, and oversee that the vendor provides accurate documentation, adherence to timelines, and effective recoveries while maintaining strong customer outcomes. Partner with Fraud and Claims teams to reduce first-party fraud exposure and improve win rates; directly support and manage compromised card events as identified and reported by the network. 3) Fraud Operations Partnership & Loss Mitigation Coordinate with Fraud Strategy/Operations on monitoring, alerts, blocks, and case workflows to mitigate unauthorized activity; owning the processor and network level controls. Identify operational gaps that drive losses (e.g., activation loopholes, replacement card controls) and implement process improvements in partnership with the business. Support fraud tool management and program/product rule constructs (rules engines, case management, decisioning) and ensure operational readiness in connectivity to the processor. 4) Vendor & Network / Processor Management Support the business in managing relationships with debit card processors, card networks, card manufacturers/fulfillment partners, and relevant service providers. Drive vendor performance through metrics, incident management, root cause analysis (RCA), and continuous improvement plans. Participate in network/processor change management (operational bulletins, mandates, release cycles, fee/rule updates). 5) Controls, Risk, Compliance & Audit Readiness Maintain documented procedures, control checkpoints, reconciliations, and evidence artifacts to meet audit, controls, and risk requirements in partnership with the business. Partner with the Business as well as Compliance/Legal on operational adherence to regulations and consumer protections (e.g., error resolution, customer notices, retention). Support internal/external audits and exams; own operational remediation plans and ensure closure by deadlines. 6) Process Improvement & Automation Support the development of net new and enhanced operational processes and procedures in advance of card launch; post-launch identify inefficiencies, defects, and manual work. Collaborate with Technology and Operations Excellence on automation opportunities. Define business requirements, test cases, and UAT support for operational enhancements and new capabilities. 7) Incident Management & Business Continuity Serve as an operations lead for card-related incidents (system outages, network issues, vendor disruptions). Coordinate triage, communications, and customer impact mitigation; lead RCAs and preventive actions. Maintain

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/debit-card-operations-manager-at-vanguard-d1359a

Source: https://jobsbylevel.com/jobs/debit-card-operations-manager-at-vanguard-d1359a

## Cite this page

Level. https://jobsbylevel.com/jobs/debit-card-operations-manager-at-vanguard-d1359a.

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