# Decisioning Lead at ANZ

ANZ is hiring a Decisioning Lead. Level rates it Little AI ●○○○; you can [apply on ANZ](https://jobsbylevel.com/go/854075e2-5fb6-4e1c-848e-4c512c77a5f7?utm_medium=ai-agent).

AI Level 1, AI centrality 32 out of 100. Docklands.

## Details

- Company: [ANZ](https://jobsbylevel.com/companies/anz)
- AI level: AI Level 1 (score 32 out of 100)
- Location: Docklands
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/854075e2-5fb6-4e1c-848e-4c512c77a5f7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=decisioning-lead-at-anz-46bbac

## Description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As the Decisioning Lead in Customer Lifecycle, you will support the design, delivery, governance and optimisation of customer decisioning initiatives across Business & Private Bank. You will help translate decisioning strategy into practical next best action, next best conversation and customer treatment logic that can be activated safely across channels. This role supports the Senior Lead - Decisioning by leading assigned decisioning use cases from requirements definition through to implementation readiness, testing, launch support, measurement and optimisation. You will work with Data, Product, Digital, Technology, Customer Lifecycle, Engagement Content and frontline teams to ensure decisioning logic is customer-centred, compliant, reusable and aligned to business priorities. The role plays an important part in building a scalable decisioning capability across PEGA and supporting platforms, including eligibility and suitability rules, arbitration, suppression, contact policy, measurement and continuous improvement routines. Role Type: Full-Time, Permanent Role Location: L4C/833 Collins St Docklands, VIC 3008 Work Hours: 40 Hours/week What will your day look like? As the Decisioning Lead, you are accountable for: • Lead the end-to-end delivery of assigned decisioning initiatives, from opportunity clarification and requirements through to implementation readiness, launch support, measurement and optimisation. • Translate customer needs, business objectives, product priorities and channel requirements into practical decisioning logic, rules and customer treatment requirements. • Support the design of next best action and next best conversation strategies, including prioritisation, eligibility, suitability, suppression, arbitration and contact policy inputs. • Partner with the Senior Lead - Decisioning to apply reusable decisioning frameworks, standards, taxonomies and governance practices across assigned use cases. • Work with Data, Product, Digital, Technology, Customer Lifecycle, Engagement Content, Legal, Risk and frontline teams to clarify requirements, manage dependencies and progress decisioning delivery safely. • Support the migration from Unica to PEGA by documenting decisioning requirements, customer treatments, decision rules, exclusions, test scenarios, rebuild priorities and implementation considerations. • Prepare and maintain decisioning artefacts, including use case briefs, requirements, logic documentation, decision tables, test scenarios, approval evidence and post-launch learning records. • Support omni-channel decisioning across app, internet banking, banker channels, CRM, email and future digital experiences by ensuring rules and treatments are consistent with customer journey intent. • Assist with decisioning governance by checking that privacy, consent, risk, suitability, operational and compliance controls are embedded into decision strategies and execution processes. • Use performance data, experimentation results, customer behaviour and channel feedback to identify decisioning optimisation opportunities and recommend improvements. • Support measurement and reporting routines that assess customer outcomes, commercial outcomes, decision effectiveness, operating health and delivery performance. • Contribute to Personalisation as a Service by helping build reusable decisioning patterns, playbooks, templates, contact policy guidance and knowledge assets for other teams to leverage. • Escalate risks, blockers, trade-offs and decision points early, providing clear options and recommendations to support timely decision making. • Build decisioning capability across the team through documentation, knowledge sharing, coaching support and continuous improvement of ways of working. Near-term FY27 emphasis: • PEGA

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/decisioning-lead-at-anz-46bbac

Source: https://jobsbylevel.com/jobs/decisioning-lead-at-anz-46bbac

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