# Deputy / Assistant Design Director, Case Central (MSF) at GovTech Singapore

GovTech Singapore is hiring a Deputy / Assistant Design Director, Case Central (MSF) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on GovTech Singapore](https://jobsbylevel.com/go/41789a6d-ff2e-4f6a-8790-e74aee9f531f?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. Singapore.

## Details

- Company: [GovTech Singapore](https://jobsbylevel.com/companies/govtech-singapore)
- AI level: AI Level 1 (score 25 out of 100)
- Location: Singapore
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/41789a6d-ff2e-4f6a-8790-e74aee9f531f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=deputy-assistant-design-director-case-central-msf-at-govtech-singapore-cf5c2a

## Prepare for this job

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## Description

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] As Assistant Director (Design Manager), you will lead the design of Case Central, the Ministry of Social and Family Development's (MSF) ministry-wide case management system. Case Central aims to empower caseworkers to deliver holistic, coordinated and efficient support, driving better outcomes for individuals and families. You will play a pivotal role in shaping the product experience strategy and driving design excellence across complex case management workflows. Working closely with product managers, engineers, policy teams and frontline service professionals, you will help transform complex operational and policy requirements into intuitive, efficient and user-centred digital experiences. You will lead and develop designers, establish strong design practices, and champion the effective use of emerging technologies, including Artificial Intelligence (AI), to improve both the way we design and the experiences we deliver. This is a hands-on leadership role requiring the ability to think strategically, influence senior stakeholders and guide teams through complex challenges, while remaining close to the craft of design and the delivery of meaningful product outcomes. As Assistant Director (Design Manager), you will: Drive design strategy and product direction Define and drive the UX and service design strategy for Case Central, aligning design priorities with product objectives, operational needs and MSF's broader digital transformation goals. Lead the design of complex, end-to-end case management experiences that enable caseworkers to work more effectively, collaborate across services and deliver better support to individuals and families. Navigate complex policy, operational, business and technical constraints to identify opportunities for simplifying workflows, reducing administrative burden and improving the overall user experience. Partner with product managers, engineering leads and business stakeholders to shape product roadmaps, influence prioritisation and ensure user needs are represented in strategic decisions. Build alignment among senior stakeholders through clear design rationale, compelling storytelling and evidence-based recommendations. Lead design excellence and delivery Provide design leadership and oversight across the product lifecycle, from discovery and problem framing through research, prototyping, validation, implementation and continuous improvement. Establish and maintain a high standard of design quality across usability, accessibility, interaction design, information architecture and consistency. Guide the team in translating complex requirements into coherent user journeys, interaction models and intuitive interfaces that support real-world casework. Champion user research and continuous engagement with caseworkers and other stakeholders to understand their needs, workflows, challenges and opportunities. Establish effective design practices, reusable patterns and design standards that improve consistency and accelerate delivery. Facilitate design critiques, workshops and cross-functional discussions to resolve ambiguity, build shared understanding and drive informed

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Source: https://jobsbylevel.com/jobs/deputy-assistant-design-director-case-central-msf-at-govtech-singapore-cf5c2a

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Level. https://jobsbylevel.com/jobs/deputy-assistant-design-director-case-central-msf-at-govtech-singapore-cf5c2a.

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