# Design & Delivery Manager at Nationwide

Nationwide is hiring a Design & Delivery Manager. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/8d2798af-ca36-40f0-bafd-d8c023a4c034?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/8d2798af-ca36-40f0-bafd-d8c023a4c034?utm_medium=ai-agent

## Description

As a Design and Delivery Manager, you will lead the delivery of data-driven, multi-channel customer communications, ensuring campaigns are executed to the highest standards of quality, compliance and customer experience. Working across channels including email, direct mail, SMS, online banking and mobile app messaging, you will use tools such as Pega CDH, Adobe Campaign and SQL to design, build, test and validate targeted customer communication campaigns. You will take ownership of a portfolio of communications aligned to specific products and customer journeys, ensuring all associated processes, controls and governance frameworks operate effectively. The role involves identifying, analysing and resolving data and system-related issues, using monitoring and measurement tools to maintain the integrity of communications and ensure campaigns are delivered in line with business and marketing objectives. You will also support the testing and integration of new systems and data sources, safeguarding the accuracy and reliability of data processes and structures. As a leader, you will manage and develop a small team of Analysts and Senior Analysts, driving collaboration and alignment against shared goals and priorities. You will be responsible for the quality and timely delivery of both individual and team outputs, whilst fostering a culture of continuous improvement. A key aspect of the role will be identifying opportunities to enhance the use of data, systems, processes and controls, reducing complexity, increasing efficiency and improving operational performance across the function. The working hours (per week) for this role are between 28 and 35. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You will play a key role in leading and developing a team, providing coaching, support and direction while fostering a culture of accountability, collaboration and continuous improvement. The role requires the ability to confidently communicate complex issues to a wide range of stakeholders, including senior leaders, and to build strong relationships across functions to ensure operational activity is delivered to a high standard and within agreed risk appetites. Working closely with teams across Customer Marketing, Customer Strategy, Digital and Customer Experience, you will lead coordinated responses to incidents, identify root causes and drive effective resolutions and control improvements. You may also engage with external stakeholders, including industry peers, financial services organisations and suppliers, to support business objectives and best practice sharing. The successful candidate will bring strong analytical and problem-solving skills, with the ability to develop practical solutions in a fast-paced environment and lead others in their implementation. You will manage competing priorities, support continuous improvement initiatives and independently oversee team workloads and deliverables, escalating where appropriate to ensure successful outcomes and business objectives are achieved. About you Minimum skills and experience: Demonstrable experience in database marketing, with a proven track record of designing, building and delivering large-scale customer communications.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/design-delivery-manager-at-nationwide-40a164

Source: https://jobsbylevel.com/jobs/design-delivery-manager-at-nationwide-40a164

## Cite this page

Level. https://jobsbylevel.com/jobs/design-delivery-manager-at-nationwide-40a164.

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