# Design & Delivery Senior Analyst at Nationwide

Nationwide is hiring a Design & Delivery Senior Analyst. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/fc78fe84-d898-450b-aa76-3e7ab924f9da?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/fc78fe84-d898-450b-aa76-3e7ab924f9da?utm_medium=ai-agent

## Description

This role is responsible for the operational delivery of data-driven, multi-channel customer communications, ensuring campaigns are executed to the highest standards of quality, accuracy, and regulatory compliance. Working across channels including email, direct mail, SMS, online banking, and mobile app messaging, you will design, build, validate, and execute customer communication campaigns using tools such as Pega Customer Decisioning Hub (CDH), Adobe Campaign, and SQL. You will take ownership of a portfolio of communications aligned to specific products and customer journeys, ensuring all associated processes and controls are delivered effectively. The role involves investigating and resolving data and system-related issues, using established monitoring tools, controls, and management information to maintain operational performance and ensure communications are delivered in line with agreed business and marketing plans. Working closely with colleagues and key stakeholders, you will support the prioritisation and delivery of shared objectives while maintaining a strong focus on the quality and timeliness of your own outputs. You'll also play an important role in driving continuous improvement, identifying opportunities to streamline data, systems, processes, and controls, reducing manual effort and unnecessary complexity. In addition, you will support the testing and implementation of new data feeds and system enhancements, ensuring seamless integration and maintaining the integrity of data structures and processes. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You will work collaboratively within a matrix environment to deliver key business objectives while building strong relationships across teams including Customer Marketing, Customer Strategy, Digital, and Customer Experience. Working closely with stakeholders, you will help ensure operational activities are aligned, delivered to a high standard, and supported by effective incident management, root cause analysis, and continuous control improvements. You will also have the opportunity to engage with external stakeholders, including industry peers, financial services organisations, and suppliers. The successful candidate will possess strong analytical and problem-solving skills, with the ability to identify practical and effective solutions and support their implementation. You will make informed decisions within established processes and frameworks, escalating matters where appropriate to ensure risks are effectively managed. In addition, you will contribute to the design and delivery of continuous improvement initiatives that support business, team, and customer objectives. You will help respond to emerging risks, issues, and opportunities while managing your own workload and priorities effectively. The role requires a proactive, organised individual who can work independently and deliver high-quality outcomes in a fast-paced environment. About you Minimum skills and experience: Proven experience in database marketing, with the ability to design,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/design-delivery-senior-analyst-at-nationwide-a170c8

Source: https://jobsbylevel.com/jobs/design-delivery-senior-analyst-at-nationwide-a170c8

## Cite this page

Level. https://jobsbylevel.com/jobs/design-delivery-senior-analyst-at-nationwide-a170c8.

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