# Designated Support Engineer at Asana

Asana is hiring a Designated Support Engineer in Dublin, Ireland. It pays €57k-€75k a year and Level rates it Little AI ●○○○; you can [apply on Asana](https://jobsbylevel.com/go/0b8409d4-0a1d-4895-ac08-be04807a29c9?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Dublin.

## Details

- Company: [Asana](https://jobsbylevel.com/companies/asana)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Dublin
- Salary: €57k-€75k
- Posted: October 5, 2026
- Apply: https://jobsbylevel.com/go/0b8409d4-0a1d-4895-ac08-be04807a29c9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=designated-support-engineer-at-asana-832e30

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/designated-support-engineer-at-asana-832e30

## Description

As a Designated Support Engineer (DSE) at Asana, you’ll be the named technical support partner for a set of our enterprise customers . You’ll build strong, ongoing relationships through personalized support, timely case management, and deep product expertise . This is a hands-on role focused on delivering high quality, customer centric service to our most engaged users, ensuring that entitled customers receive responsive, thoughtful, and proactive support . In addition to owning support for your assigned accounts, you’ll also contribute to broader case queues, working cross-functionally with teams across Customer Support (including Technical Account Managers), Customer Success, and Product to help drive resolution and share insights . You’ll thrive in this role if you’re detail oriented, collaborative, and passionate about helping customers succeed . This role is based in our Dublin office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Serve as the named support partner for designated customers, providing guidance on issues, features, and best practices to accelerate adoption, optimize usage, and build long-term trusted customer relationships . Manage the full lifecycle of product cases for your assigned customers—triaging, troubleshooting, providing deep product knowledge, and resolving issues in partnership with internal teams . Provide live, scheduled video support upon request, delivering high-touch service when it matters most . Proactively identify and document product bugs with clear reproduction steps, offering customer success perspectives on case volumes and trends . Gain a strong understanding of where Support can assist your named customers, developing a positive, consultative relationship to help them transform the way they work with Asana . Collaborate closely with Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to align on account strategy and ensure a seamless customer experience, raising issue areas or trends to your Manager . Monitor case volumes and SLAs across varying complexity levels, ensuring timely and premium resolution . Update and maintain Support’s internal knowledge base with insights from customer engagements to ensure information is up-to-date . Provide assistance to colleagues in Customer Support by responding to questions and requests about complex cases for other customers . Meet team standards for key metrics such as response time to new cases, customer satisfaction score, and number of cases resolved . Act as a liaison between the Product team and your customers, contributing to support documentation and product feedback sessions to help scale knowledge and inform product improvements . Flag potential risks or upsell opportunities based on customer signals, usage patterns, or engagement behavior . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . 5+ years in a technical support role (Product Support Analyst, Technical Support Engineer, Product Support Engineer, Implementation Consultant, or similar customer-facing technical troubleshooting role) in a SaaS or tech environment . Technical proficiency troubleshooting common SaaS issues, including authentication (SSO/SAML/native), browser behavior (extensions, cache), API & integrations, and user access management . Empathetic, curious, and committed to helping customers feel heard and supported . Strong critical thinking and problem-solving skills with the ability to break down complex topics into clear, actionable steps . Proactive and transparent

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/designated-support-engineer-at-asana-832e30

Source: https://jobsbylevel.com/jobs/designated-support-engineer-at-asana-832e30

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Level. https://jobsbylevel.com/jobs/designated-support-engineer-at-asana-832e30.

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