# Desktop Support Analyst (TVL) at Capita

Capita is hiring a Desktop Support Analyst (TVL). Level rates it Little AI ●○○○; you can [apply on Capita](https://jobsbylevel.com/go/6a9178bb-f419-439c-9c95-046e1c42fb11?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Darwen.

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Darwen
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/6a9178bb-f419-439c-9c95-046e1c42fb11?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=desktop-support-analyst-tvl-at-capita-273428

## Description

Desktop Support Analyst Darwen | onsite Help strengthen our team as an onsite Desktop Support Analyst, providing hands-on 2nd line IT support from our Darwen office. This is a great opportunity to support desktops, laptops, tablets and mobile devices, troubleshoot technical issues and provision new equipment. You will also provide hands-on support for incidents involving networks, printers, mobile devices and telephony, as well as remote assistance to colleagues working away from the office. Working closely with other technical teams and third-party suppliers, you will help resolve incidents effectively and within agreed service levels. Working pattern This is a permanently onsite role, working 7.5 hours per day. Start times are staggered across the team, typically at 8:00am, 8:30am or 9:00am. Occasional evening or weekend overtime may be required, typically around six times per year, and is shared across the team. Indicative overtime rates: time and a half after 5:30pm and on Saturdays; double time on Sundays. Rates are subject to confirmation. At Capita, we live by our values: 🤝 Customer First, Always; 🧑‍💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. Job title: Desktop Support Analyst (TVL) Job Description: What You’ll Be Doing · Investigating and resolving 2nd line incidents and problems relating to laptops, desktops and mobile devices. · Working with end users, technical teams and third-party vendors to resolve issues in line with business priorities and agreed SLAs. · Providing onsite and remote technical support to colleagues. · Provisioning new desktops, laptops and tablets, ensuring devices have the correct build, profile and asset tag. · Supporting the deployment of Microsoft Intune-managed devices, including Intune Autopilot. · Providing hands-on support for network, wireless, printer, mobile device and telephony incidents. · Maintaining accurate asset information within the shared CMDB following equipment changes. · Managing IT equipment and spares, including desktops, laptops and mobile devices. · Liaising with hardware and software suppliers regarding repairs and technical issues. · Maintaining clear and up-to-date technical support documentation. · Providing technical input into internal projects and service teams. · Supporting occasional office moves outside normal working hours. · Safely lifting and moving IT equipment as part of device deployment and office support activities. Essential Skills and Experience What we’re looking for - · Proven experience providing 2nd line onsite desktop support. · Experience supporting Windows 10 and Windows 11 environments. · Experience supporting Microsoft 365 / Office 365. · Experience with Active Directory administration, including users and computers. · Experience with Microsoft Intune, including device, user and group management. · Experience with Microsoft Entra ID / Azure Active Directory. · Experience with Intune Autopilot and the deployment of Intune-managed devices. · A good understanding of network support, including wireless technologies. · Experience diagnosing hardware issues and coordinating in-warranty and out-of-warranty laptop and desktop repairs with manufacturers. · Willingness to provide occasional out-of-hours support and overtime when required. · Ability to safely lift and move IT equipment as required by the role. You’ll also bring: · Strong problem-solving skills and a practical approach to resolving technical issues. · Clear communication skills, with the ability to explain technical issues to different audiences. · A collaborative approach and the ability to work effectively with colleagues, technical teams and third-party suppliers. · The ability to work independently and use your initiative when managing onsite issues. · Good organisation and prioritisation skills, particularly when managing multiple incidents and SLA requirements. · Adaptability and a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/desktop-support-analyst-tvl-at-capita-273428

Source: https://jobsbylevel.com/jobs/desktop-support-analyst-tvl-at-capita-273428

## Cite this page

Level. https://jobsbylevel.com/jobs/desktop-support-analyst-tvl-at-capita-273428.

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