# Digital Customer Success Manager at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring a Digital Customer Success Manager in Chennai, India. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/404d5b4b-6f73-41ab-b75e-dc4694c206f0?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. Chennai, Tamil Nadu, India.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 31 out of 100)
- Location: Chennai, Tamil Nadu, India
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/404d5b4b-6f73-41ab-b75e-dc4694c206f0?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=digital-customer-success-manager-at-hewlett-packard-enterprise-4ee2bf

## Description

Digital Customer Success Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Global Sales at HPE is about building the future. We are redefining what’s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies. We’re transforming businesses. Join us redefine what’s next for you The Customer Success Manager (CSM) is responsible for driving customer adoption, consumption, value realization, and growth of HPE's as-a-Service (aaS) offerings through a primarily remote engagement model. Leveraging digital tools, customer insights, telemetry, and scalable success programs, the CSM acts as a trusted advisor to customers, helping them accelerate adoption, achieve customers business outcomes, and maximize the value of their HPE investments. The CSM proactively manages customer relationships through virtual engagements, success planning, digital campaigns, business reviews, and data-driven recommendations while partnering closely with Sales, Professional Services, Advisory Services, Support, Product, and Partner teams to drive customer success. What you’ll do: Primary Job Responsibilities Customer Adoption & Engagement Establish strong customer relationships and accelerate the active use of contracted HPE solutions so customers realize measurable business and technical outcomes. Lead onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle. Define adoption objectives, milestones, and success measures aligned with customer priorities. Conduct adoption reviews, business reviews, workshops, and executive engagements to demonstrate progress and value. Identify adoption barriers, customer-health risks, and capability gaps; coordinate action plans with Support, Services, Sales, Product, and Partners. Consumption & Upsell Growth Increase utilization of contracted capacity and translate sustained demand growth into qualified upsell opportunities for additional capacity, users, services, or higher billing tiers. Monitor telemetry, utilization, burn rate, workload growth, billing tiers, and capacity thresholds to identify consumption trends. Build consumption acceleration plans for underutilized environments and track progress against agreed targets. Forecast when current capacity or entitlement will be exhausted and identify the trigger point for expansion. Partner with Sales and solution teams to convert qualified capacity-growth signals into pipeline and support the customer value case. Cross-Sell Expand the customer relationship into adjacent HPE solutions, workloads, or services that address unmet business needs beyond the current deployment. Use success plans, business reviews, telemetry, account insights, and customer priorities to identify adjacent solution opportunities. Facilitate workload-discovery sessions and map customer use cases to relevant HPE capabilities. Qualify and document opportunities with clear use

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/digital-customer-success-manager-at-hewlett-packard-enterprise-4ee2bf

Source: https://jobsbylevel.com/jobs/digital-customer-success-manager-at-hewlett-packard-enterprise-4ee2bf

## Cite this page

Level. https://jobsbylevel.com/jobs/digital-customer-success-manager-at-hewlett-packard-enterprise-4ee2bf.

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