# Digital CX Tech Specialist at LSEG

LSEG is hiring a Digital CX Tech Specialist in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on LSEG](https://jobsbylevel.com/go/32b56fdd-5ea2-477c-9c06-5ed5be46dda9?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. IND-Bangalore-A, RMZ Infinity.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 10 out of 100)
- Location: IND-Bangalore-A, RMZ Infinity
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/32b56fdd-5ea2-477c-9c06-5ed5be46dda9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=digital-cx-tech-specialist-at-lseg-ce57b1

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/digital-cx-tech-specialist-at-lseg-ce57b1

## Description

About the Role The Digital CX Technology Analyst prepares and manages the data, systems and processes that power our digital customer success strategy. The role identifies, collects and prepares data, primarily from Snowflake, and enables its effective use across Gainsight CS, Gainsight PX and Journey Orchestrator. Working closely with functional leaders, the analyst supports projects spanning planning, reporting, goal setting, customer health, business process optimisation and the operational metrics required to scale Customer Success. The role owns platform data integrity, helps design business rules that analyse customer data and trigger digital customer success actions, and contributes to a scalable customer lifecycle from onboarding through renewal. This is a cross-functional role partnering with Customer Success Operations, Sales Operations, Corporate Technology Data Enablement and Sales Technology, Marketing, Product, Support, Sales Strategy and Execution, and other teams to ensure technology initiatives are prioritised against Customer Success objectives. It combines solution design with hands-on work across backend data systems and customer-facing journey orchestration, and provides development towards a solution architecture career path. Key Responsibilities Develop and maintain the roadmap of systems, tools and data capabilities needed to support Customer Success, including resource planning, project management, customer health tracking and operational business metrics. Identify opportunities to improve Customer Success effectiveness, efficiency, scalability and financial performance, and translate those opportunities into practical technology and process improvements. Own platform data integrity and coordinate the sources, metrics, frequency and level of data required for digital customer success use cases. Identify, extract, transform and prepare data, primarily from Snowflake, so it can be used effectively within Gainsight CS, Gainsight PX and Journey Orchestrator. Configure and deploy Gainsight and Salesforce capabilities for internal users, including system configuration, integrations, reports, dashboards, workflows and business rules. Design and manage rules that analyse customer data and trigger scalable digital programmes across the customer lifecycle, from onboarding through adoption, health management and renewal. Partner with Sales Operations and Customer Success Operations to establish and maintain role-based metrics and insights, including customer health indicators, renewal performance, territory and account planning, organisational performance, customer lifecycle measures and Voice of Customer feedback. Enable colleagues to use customer data effectively within Gainsight, particularly through Journey Orchestrator, and prepare Customer Success teams for new processes, tools and functionality. Coordinate delivery of Customer Success enablement programmes, tools and processes, clearly communicating priorities, activities, dependencies and outcomes to stakeholders. Establish practical processes that help CSMs work effectively with cross-functional teams, including onboarding plans that bring new CSMs up to speed efficiently. Translate data into scalable customer journeys and product messaging, balancing technical design, customer experience and operational requirements. Structure data and solutions in an efficient, lean and cost-conscious way so digital journeys can scale across Data & Analytics and Risk Intelligence product suites. Recommend and support adoption of best practices and standardised procedures that improve consistency and reduce manual effort. Provide second-line platform support and coordinate issue resolution with Gainsight Support, the Gainsight Technical Account Manager and Corporate Technology partners. Manage multiple strategic and operational projects in a fast-paced environment, adapting priorities as business needs evolve and supporting the team’s ambition to operate natively with

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/digital-cx-tech-specialist-at-lseg-ce57b1

Source: https://jobsbylevel.com/jobs/digital-cx-tech-specialist-at-lseg-ce57b1

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