# Digital Workplace Operations Director at Swiss Re

Swiss Re is hiring a Digital Workplace Operations Director in Madrid, Spain. Level rates it Little AI ●○○○; you can [apply on Swiss Re](https://jobsbylevel.com/go/1f150ff4-d45a-4083-8c84-f5f7e80a20b9?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Madrid, M.

## Details

- Company: [Swiss Re](https://jobsbylevel.com/companies/swiss-re)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Madrid, M
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/1f150ff4-d45a-4083-8c84-f5f7e80a20b9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=digital-workplace-operations-director-at-swiss-re-2d2edf

## Description

As Digital Workplace Operations Director, you will be accountable for the global delivery, performance and evolution of Swiss Re's employee workplace technology operations. Your scope spans Workplace Service Management, remote second-level support, onsite Field Services across Swiss Re locations, workplace hardware lifecycle services, and meeting room and multimedia technology support. You will lead a geographically distributed organization and govern the outcomes delivered by internal teams and external service partners. This is a senior enterprise leadership role with end-to-end accountability for service reliability, employee experience, operational risk, service economics and transformation. You will set a consistent global operating model, connect workplace products and engineering with day-to-day delivery, and ensure employees experience one integrated service regardless of location, channel or provider. You will drive the shift from reactive support to proactive, data-led operations through automation, self-service, knowledge management and AI-enabled support. Success requires a leader who has already managed comparable global operations, developed strong leadership teams and taken executive decisions during business-critical incidents and complex change. Key Responsibilities: You will have global leadership accountability for Workplace Operations, its people, service outcomes, delivery partners and continual improvement. Digital Employee Experience, Operational Intelligence and Product Improvement You will establish a customer-centric, data-driven approach to Digital Workplace Operations, ensuring that operational insights and employee experience continuously inform product and engineering priorities. You will bring together service performance data, incident and problem trends, digital employee experience telemetry and direct employee feedback to identify systemic issues, recurring friction and opportunities for improvement. Working closely with Product and Engineering leaders, you will establish a structured feedback loop that translates these insights into actionable engineering priorities, addressing underlying product, platform and integration weaknesses rather than relying on operational workarounds or repeated support interventions. You will ensure that improvements are measured against tangible outcomes, including reduced incident recurrence, lower support demand, improved employee productivity and experience, and sustainable reductions in operational cost. Global workplace operations and service ownership Set and execute the global Workplace Operations strategy, service portfolio and operating model across service management, remote support, regional onsite support and multimedia services, with clear responsibilities and consistent standards. Own end-to-end service delivery outcomes and the interfaces across the enterprise Service Desk (first level), remote second-level support, onsite teams, engineering specialists and managed-service providers. Translate business priorities into measurable service objectives, service catalogues, location coverage and capacity plans, balancing global consistency with justified local requirements. Regional Field Services and employee technology lifecycle Lead onsite technology support across the Americas, EMEA and Asia Pacific, including executive and business-critical support, ensuring effective regional leadership, service continuity and a consistent employee experience. Oversee operational delivery of end-user hardware throughout provisioning, onboarding, deployment, replacement, recovery, reuse and secure retirement, including inventory availability and demand planning in partnership with Engineering, Procurement and suppliers. Ensure technology readiness and support for meeting rooms, multimedia services, office openings, moves and closures, and major employee events, in coordination with relevant workplace and infrastructure teams. Service management, quality and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/digital-workplace-operations-director-at-swiss-re-2d2edf

Source: https://jobsbylevel.com/jobs/digital-workplace-operations-director-at-swiss-re-2d2edf

## Cite this page

Level. https://jobsbylevel.com/jobs/digital-workplace-operations-director-at-swiss-re-2d2edf.

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