# Director, 24/7 AI-Driven Command Center at Visa

Visa is hiring a Director, 24/7 AI-Driven Command Center in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/dfcca6ab-7e3f-417f-b79b-9f1b62b2906c?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. PH - Pasay, Philippines - Manila.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 34 out of 100)
- Location: PH - Pasay, Philippines - Manila
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/dfcca6ab-7e3f-417f-b79b-9f1b62b2906c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-24-7-ai-driven-command-center-at-visa-2d21c4

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Role Summary: Director, 24/7 AI-Driven Command Center is responsible for leading the shared-service command center that monitors workforce and service performance, identifies emerging risks, and coordinates real-time action across supported lines of business. This role is accountable for protecting service levels through timely, accurate, and increasingly AI-enabled monitoring, decision support, and workforce orchestration. The Command Center combines automated monitoring with human judgment to deliver early warning, driver attribution, intraday reporting, agent callout and exception management, and coordinated response to service-level risk. The Director will establish a disciplined 24/7 operating model and partner closely with line-of-business WFM Directors, Operations, Reporting and Insights, Technology, and Tools and Governance to ensure decisions are executed quickly and consistently. Key areas of accountability include: Leading AI-driven real-time monitoring, early warning, driver attribution, and intraday reporting Orchestrating timely actions to protect service levels and optimize available workforce capacity Managing agent callout, exception handling, and escalation of material operational risks Coordinating intraday skilling, routing, and line-of-business performance interventions Advancing automation and AI-enabled decision support while maintaining appropriate human oversight The Director will collaborate regularly with senior WFM and Operations leaders to align Command Center priorities with business needs and will serve as a key escalation point during material service events. This role reports to the Sr. Director, Workforce Management. Key Responsibilities: Lead a 24/7 Command Center responsible for continuous monitoring of workforce, demand, capacity, and service-level performance across supported lines of business. Establish AI-driven early-warning capabilities and driver attribution that identify operational risks before service performance is materially affected. Deliver automated, accurate, relevant, and timely intraday reporting that supports rapid decision-making and coordinated action. Own real-time orchestration and optimization, including intraday staffing decisions, SLA protection, workload balancing, and use of available workforce levers. Coordinate intraday skilling and routing updates with line-of-business WFM, Operations, and Technology partners. Lead agent callout, attendance exception management, and escalation processes in accordance with defined governance and authority matrices. Partner with line-of-business WFM Directors to diagnose performance changes and recommend targeted interventions based on operational conditions. Advance AI and automation within Command Center workflows while maintaining appropriate human review, controls, exception handling, and decision accountability. Establish performance measures for alert quality, response time, action effectiveness, service-level protection, and realized capacity benefits. Build and develop a high-performing global team with the operating discipline, judgment, tools, and technical capabilities required to manage a continuous operation. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 10 or more years of work experience with a Bachelor’s Degree or at least 8 years

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-24-7-ai-driven-command-center-at-visa-2d21c4

Source: https://jobsbylevel.com/jobs/director-24-7-ai-driven-command-center-at-visa-2d21c4

## Cite this page

Level. https://jobsbylevel.com/jobs/director-24-7-ai-driven-command-center-at-visa-2d21c4.

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