# Director, Application Delivery at Singtel

Singtel is hiring a Director, Application Delivery in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Singtel](https://jobsbylevel.com/go/ce37301a-0f27-40a0-9c50-ff1e73f71aca?utm_medium=ai-agent).

AI Level 1, AI centrality 22 out of 100. Singapore, Singapore.

## Details

- Company: [Singtel](https://jobsbylevel.com/companies/singtel)
- AI level: AI Level 1 (score 22 out of 100)
- Location: Singapore, Singapore
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/ce37301a-0f27-40a0-9c50-ff1e73f71aca?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-application-delivery-at-singtel-fb3d54

## Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”. Singtel is where Technology meets Purpose. We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology. From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe. This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology. Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most. Role Summary: The Director, Application Delivery is accountable for the strategy, architecture, roadmap, delivery, modernization, and operational performance of technology platforms that enable customer care operations in Singtel. The role leads the evolution of customer service systems spanning assisted and digital channels, including contact centre platforms, case management, knowledge management, workforce enablement, conversational AI and integration with billing, order management, network, and digital platforms. The Director will work closely with Customer Experience, Service Delivery & Ops, Product Development, Technology, Data & AI and business unit leaders to modernize and simplify the customer care ecosystems, technology landscape, improve service outcomes, increase automation and agent productivity and reduce cost-to-serve. The Director will oversee solution performance and service continuity across multiple call centre sites. Ensure systems are stable, responsive and aligned with business needs. There are 4 key portfolio for this role: a) Contact Center Platform b) Fulfilment Systems c) Order Assurance (Fallout Orders Management) d) L1 support for Consumer IT The Director, Application Delivery displays a forward-looking perspective, inspirational and decisive in envisioning the future of Care Platforms powered by Digital and AI in Singtel. He/She is an influential leader who is able to communicate his ideas persuasively and engage with team members and other stakeholders. How You will Make An Impact: Care and Fulfilment Platform - Technology Strategy & Transformation Define and own the multi-year Care Systems strategy and roadmap, aligned with customer experience, digital transformation, and technology objectives. Modernize legacy care platforms toward scalable, cloud-based, API-driven and AI-enabled architectures. Establish the target architecture for omnichannel customer care across voice, messaging, chat, social, retail and digital channels. Identify opportunities to simplify the application landscape, retire legacy systems, and reduce technology complexity and operating cost. Translate emerging technologies—including generative AI, conversational AI and intelligent automation—into practical customer care capabilities AI, Automation & Digital Care Lead adoption of AI-enabled customer care, including agent

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