# Director, Capacity Planning at Salesforce

Salesforce is hiring a Director, Capacity Planning in San Francisco, United States. It pays $197k-$314k a year and Level rates it Little AI ●○○○; you can [apply on Salesforce](https://jobsbylevel.com/go/5ba25b90-8767-4e8c-9379-7d5b24d29843?utm_medium=ai-agent).

AI Level 1, AI centrality 23 out of 100. California - San Francisco.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 23 out of 100)
- Location: California - San Francisco
- Salary: $197k-$314k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/5ba25b90-8767-4e8c-9379-7d5b24d29843?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-capacity-planning-at-salesforce-9c5240

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/director-capacity-planning-at-salesforce-9c5240

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You’ll Be Doing & Why It Matters Salesforce is seeking a high-impact Capacity Planning Director to drive multi-million dollar, strategic infrastructure decisions that directly safeguard and power our global platform health. Capacity Planners scope, analyze, and forecast the massive infrastructure demand supporting our diverse product portfolio at global scale. In this executive-facing leadership role, you will work across functions, leveraging deep technical expertise and advanced forecasting to influence and inform executive decision-making. This leader will work closely with senior product owners, engineering leads, and technical service teams across Salesforce. You will synthesize disparate data streams to establish custom models, directly shaping multi-million dollar capital allocation and infrastructure investments. Partnering with top-level executive leadership, you will evaluate architectural frameworks, product and design roadmaps, go-to-market strategies, and user growth models to ensure long-term capacity health and operational efficiency. In this role, you will manage both financial and availability risk across software and hardware. You will need the ability to dive deep technically with relevant engineering teams and ask probing questions. It is also critical that you can context switch and operate both at the tactical, short-term execution level and the longer term, multi-year, strategic level. Deep strategic knowledge of public cloud infrastructure (AWS, GCP, Azure) and multi-substrate architectural boundaries is essential to drive high-stakes trade-offs and portfolio-wide resource planning. The role requires comfort with data-driven storytelling, strategic acumen, and the ability to build trust at the highest organizational levels. As a steward of Salesforce’s long-term infrastructure investment strategy, your vision and leadership will influence critical multi-million dollar business outcomes. Core Responsibilities & Scope Enhance a trusted capacity planning data foundation that reconciles service demand, infrastructure utilization, cloud reservations, supplier availability, and cost, with clear metric definitions, ownership, and automated quality checks. Lead the development and validation of demand forecasts and scenario models that quantify uncertainty, capacity shortfall risk, and the cost of excess capacity. Track forecast accuracy and bias, and use actual results to improve planning assumptions. Manage a team of 3-5 capacity planners who manage reservations for various subsets of service owners across multiple IaaS providers. Establish a trusted capacity planning data foundation that reconciles service demand, infrastructure utilization, cloud reservations, supplier availability, and cost, with clear metric definitions, ownership, and automated quality checks. Lead the development and validation of demand forecasts and scenario models that quantify uncertainty, capacity shortfall risk, and the cost of excess capacity. Track forecast accuracy and bias, and use actual results to improve planning assumptions. Apply AI assistants and agent workflows to automate data investigation, variance

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