# Director -  Change and Learning Lead at Marsh McLennan

Marsh McLennan is hiring a Director -  Change and Learning Lead in Gurugram, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/528a6858-8829-41ae-ae44-c870aa5e3548?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Gurugram - DLF Building.

## Details

- Company: [Marsh McLennan](https://jobsbylevel.com/companies/marsh-mclennan)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Gurugram - DLF Building
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/528a6858-8829-41ae-ae44-c870aa5e3548?utm_medium=ai-agent

## Description

Company: Mercer Description: Director - Change & Learning Lead (G) We are seeking a dynamic Change & Learning Enablement Manager to drive adoption excellence for the the Commercial team, including the MPower CRM Program. This role is central to our mission to transform how Marsh supports clients through modern, intelligent technology solutions. You will partner with transformation leaders, product teams, and stakeholders to orchestrate change initiatives that enable our commercial teams to embrace new capabilities and realize measurable business value. Purpose Support the successful adoption of MPower by planning and executing change management and learning activities for product enhancements, global initiatives, and continuous improvement efforts. This role partners with the Change Lead and product teams to deliver consistent, high-quality enablement experiences while executing the MPower Change Playbook. We will count on you for: Change Execution Execute the MPower Change Playbook to deliver consistent change, communications, learning, and adoption activities across product enhancements and global initiatives Drive AI readiness and acceleration for emerging MPower capabilities Coordinate stakeholder engagement, readiness activities, and implementation plans Track risks, issues, and change impacts across assigned initiatives Serve as a primary point of contact for readiness and adoption questions. Learning & Enablement Develop comprehensive enablement plans for new capabilities and enhancements Coordinate training delivery and manage learning schedules across multiple geographies Partner with subject matter experts to ensure learning content is accurate, relevant, and user-focused Manage the learning calendar and reinforce adoption through follow-up activities Collect and act on learner feedback to continuously improve enablement effectiveness Communications & Engagement Execute global communications and awareness campaigns aligned to program milestones Develop leader toolkits, release communications, FAQs, and job aids for diverse audiences Ensure consistent messaging across commercial audiences through centralized communication governance Tailor communications for different stakeholder groups (executives, managers, end-users) Measurement & Continuous Improvement Monitor adoption metrics, learner feedback, and engagement indicators Identify opportunities to improve enablement based on user insights and program data Maintain comprehensive change documentation and implementation artifacts for audit and reference Build dashboards and reports that track program health and adoption progress Illustrative Activities Execute the MPower Change Playbook for quarterly and ad-hoc releases Coordinate launch communications and awareness campaigns for new CRM enhancements Facilitate office hours, learning sessions, and town halls for end-user support Prepare leader briefing materials and executive summaries Update stakeholder and readiness trackers; escalate blockers and risks Support global adoption campaigns and pilot programs What you need to have: 5+ years of change management, learning enablement, or program management experience Demonstrated ability to develop and execute change playbooks and adoption strategies Strong project management skills with ability to track multiple workstreams simultaneously Excellent written and verbal communication with ability to tailor messaging for different audiences Proficiency with learning management systems (LMS) and digital content tools Experience coordinating training delivery and managing learning logistics Track record of driving adoption and measuring program impact What makes you stand out? Experience with enterprise CRM systems or similar complex software implementations Familiarity with change management frameworks (ADKAR, Prosci, or similar) Background in financial services, insurance, or professional services Knowledge of learning design principles and instructional design concepts

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-change-and-learning-lead-at-marsh-mclennan-8b32f2

Source: https://jobsbylevel.com/jobs/director-change-and-learning-lead-at-marsh-mclennan-8b32f2

## Cite this page

Level. https://jobsbylevel.com/jobs/director-change-and-learning-lead-at-marsh-mclennan-8b32f2.

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