# Director, Client Services, AP Service Experience at Visa

Visa is hiring a Director, Client Services, AP Service Experience in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/63b54e40-1c95-4890-a1a4-a80761bd5237?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. SG - Singapore.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 30 out of 100)
- Location: SG - Singapore
- Posted: October 5, 2026
- Apply: https://jobsbylevel.com/go/63b54e40-1c95-4890-a1a4-a80761bd5237?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-client-services-ap-service-experience-at-visa-dcc8ec

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/director-client-services-ap-service-experience-at-visa-dcc8ec

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Team Summary The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services, and initiatives into the market. The Go-To-Market Client Services team ensures the accountability of our product vision, delivering exceptional service to our clients on behalf of Visa. Within this team, the Service Experience team serves as the bridge between Product, Technology, and broader CS teams. They engage early in the design and development stages, providing crucial input and building out implementation and support requirements. By partnering cross-functionally, they identify and communicate platform and product roadmap impacts to the client-facing support teams, ensuring our clients' success. What a Director, AP Service Experience does at Visa: The Director, AP Service Experience leads the design and execution of world-class client experiences by combining deep payments expertise, service leadership, and digital innovation. Working across Product, Technology, and Client Services, this role drives product delivery, service readiness, operational excellence, and AI-enabled transformation to help clients realize the full value of Visa's products and solutions while scaling support for future growth. The ideal candidate will be a self-directed, analytical, and strategic thinker with experience in new product delivery and service improvement in the payments industry. This pivotal role demands a blend of business acumen, functional expertise, leadership skills, and technical proficiency, offering you the opportunity to thrive and grow within the ever-evolving digital payments landscape. This position is responsible for building a cohesive high performing team by providing leadership, setting strategic direction, and applying working knowledge of Visa products and services. Key Responsibilities: Champion the E2E service experience in deploying new products and solutions with clients. Design scalable implementation, support, and operating models. Strategically develop and refine the product deployment model, emphasizing operational plans for clients across the Asia Pacific (AP) region. Drive service readiness across Client Services teams, including processes, playbooks, tools, and training. Provide leadership and management for a team of individual contributors who are responsible for program management, incubation and delivery of a variety of new Visa products. Build a strong and inclusive team through coaching, setting strategic direction and applying working knowledge of Visa products. Serve as a subject matter expert within Client Services for assigned products and solution portfolios. Leverage technical expertise and business acumen to address complex and unique challenges through extensive information gathering, analysis, and investigation Continuously embrace and implement new methodologies to support business growth and enable scalability. Stay current with industry and client trends and maintain a strong knowledge of Visa products, services and emerging technologies Provide leadership and direction for complex

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Source: https://jobsbylevel.com/jobs/director-client-services-ap-service-experience-at-visa-dcc8ec

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Level. https://jobsbylevel.com/jobs/director-client-services-ap-service-experience-at-visa-dcc8ec.

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