# Director- CMDB & Configuration Management at AstraZeneca

AstraZeneca is hiring a Director- CMDB & Configuration Management in Chennai, India. Level rates it Little AI ●○○○; you can [apply on AstraZeneca](https://jobsbylevel.com/go/8b7f3dd6-f7b4-4780-b73d-8f7770fdc87e?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. India - Chennai.

## Details

- Company: [AstraZeneca](https://jobsbylevel.com/companies/astrazeneca)
- AI level: AI Level 1 (score 35 out of 100)
- Location: India - Chennai
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/8b7f3dd6-f7b4-4780-b73d-8f7770fdc87e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-cmdb-configuration-management-at-astrazeneca-501d3b

## Description

Job Title: Director- CMDB & Configuration Management Career level: F Introduction to role: Ready to transform a CMDB from a passive inventory and develop it as a dependable decision engine that strengthens operational resilience and accelerates issue resolution? This role puts you at the center of how technology decisions are made and measured, shaping the data, standards and practices that keep critical business services visible, reliable and secure. Your work will help reduce risk, speed up recovery, and enable smarter change across a sophisticated, global technology estate. You will lead the strategy and governance related to configuration management, building a modern, automated, and federated operating model that drives adoption and accountability across domains. Partnering with cybersecurity, enterprise architecture, service operations, manufacturing and operational technology, and business-aligned technology groups, you’ll develop ServiceNow CMDB into a trusted source of truth. This source will inform executive decisions and link technology actions to patient impact. Do you thrive on bringing clarity to complexity and influencing senior leaders to act on data? Accountabilities: Strategy, Governance and Operating Model: Set the enterprise vision and roadmap for configuration management, moving from CI inventory to service context and business-impact visibility. Define a distributed operating framework across people, process, technology, governance and data, and chair governance forums that align with architecture, service management, asset management, security and resilience. Ownership and Leadership: Own the CMDB charter, Configuration Management Plan and governance framework. Lead a globally distributed team and strategic partners, building capability, succession and talent while embedding clear accountability for Configuration Managers, CI/Data Owners, Data Stewards, Service Owners and technical teams. Service Visibility and Executive Leadership: Drive end-to-end service mapping and dependency modeling across Business Service → Application → Application Service → Infrastructure → Cloud → Network → Database → Technology Asset. Enable faster incident impact assessment, change risk analysis, and root-cause investigation using trusted configuration and relationship data. Present CMDB health, risks, and investment needs to senior collaborators. Data Quality and Configuration Control: Own the enterprise data-quality framework for completeness, correctness, compliance, freshness and relationship quality. Set measurable targets and executive dashboards, govern CI classes and lifecycle controls, implement certification and attestation for critical data, and address root causes of duplicates, stale, orphaned and incomplete records. Platform, Discovery, Integration and Automation: Direct the functional evolution of the CMDB in ServiceNow. Govern modeling standards aligned to CSDM, identification and reconciliation rules, and prevent uncontrolled proliferation of customizations. Expand automated discovery and integrations across cloud, endpoints, infrastructure, security and asset systems to reduce manual effort and raise relationship accuracy. Value Realization and Adoption: Translate technical configuration issues into clear operational and financial outcomes. Influence CIO/CTO and domain leadership to strengthen adoption, processes and data ownership. Progress from near-term improvements in data trust to enterprise-level benefits such as improved change success rates, reduced incident impact and stronger operational resilience. Essential Skills/Experience: Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience; Master's degree or MBA desirable. Significant IT experience leading enterprise Configuration Management, IT Service Management, IT Asset Management or comparable IT governance functions, with a proven record of establishing governance in a large, complex organisation. Deep

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-cmdb-configuration-management-at-astrazeneca-501d3b

Source: https://jobsbylevel.com/jobs/director-cmdb-configuration-management-at-astrazeneca-501d3b

## Cite this page

Level. https://jobsbylevel.com/jobs/director-cmdb-configuration-management-at-astrazeneca-501d3b.

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