# Director, Customer, Patient and Market Decision Intelligence at Novartis

Novartis is hiring a Director, Customer, Patient and Market Decision Intelligence in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/626ce437-bb6a-41cb-8d68-7cb77dc9ee79?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Hyderabad (Office).

## Details

- Company: [Novartis](https://jobsbylevel.com/companies/novartis)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Hyderabad (Office)
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/626ce437-bb6a-41cb-8d68-7cb77dc9ee79?utm_medium=ai-agent

## Description

Job Description Summary The AIDE Opportunity, Performance and Measurement team enables I&A, Commercial, and Field organizations to improve decision-making through high-quality data, deep functional expertise, advanced analytics, and actionable insights that drive growth and performance across the portfolio. Working closely with the East Hanover COE and Decision Intelligence teams, the group brings analytical rigor and business insight to support smarter, data-driven decisions. The Director, CPM DI will lead the Hyderabad-based integrated POD model across brands and therapeutic areas, delivering insights that answer two critical questions: how the business is performing and why, and which customers, patients, providers, physicians, and health plans should be engaged and how. This role requires strong healthcare customer understanding, the ability to integrate analytics into a clear business narrative, and close collaboration with AIDE capability and functional teams to deliver integrated commercial insights and recommendations. Job Description Director, Customer , Patient and Market Decision Intelligence Location – Hyderabad #LI Hybrid Major Accountabilities Patient journey and pool prioritization: Lead creation of detailed patient journey mapping to identify key steps leading to diagnosis and treatment, leakage points and touchpoints, and lead patient pool prioritization at distinct points in the journey to drive growth. Patient, HCP, and provider segmentation: Assess unique features of patient and provider cohorts using secondary data (behavioral, attitudinal, clinical, level of access control and system complexity) and capabilities to inform personalized marketing and engagement strategies. Engagement drivers: Deliver insights on factors that influence prescribing patterns, roadblocks and drop-off points, and partner with internal stakeholders to refine engagement strategies. Influence mapping: Lead KOL identification through HCP influence, peer networks, reach and expertise assessment. Integrated narrative: Support the articulation of a clear narrative of the business performance and customer opportunity grounded in data and insights, considering current strategy and how it should evolve, in partnership with I&A Decision Intelligence team, as part of the I&A POD. Lead a team of experts in Hyderabad for the patient, provider and account analytics and drive hiring, onboarding, and coaching team members to build a collaborative, high-performing culture. Lead efforts to upskill, mentor, and support the professional growth of the team members, ensuring their sustained development and alignment with organizational goals. Data pipeline quality: Maintain close connection with Data Ops, Functional Excellence and Reporting to optimize the data-to-analysis-to-reporting pipeline and investigate performance anomalies with End-to-End Quality Assurance so that data variance is not interpreted as performance signal. Own cross-portfolio analytics and requests accountability in CPM, focused on patients, providers, HCPs and market dynamics insights, pulling in the TA subject matter expertise and capacity from respective teams. Minimum Requirements Minimum 12 years of experience in pharma or healthcare industry, with a strong understanding of market dynamics, regulatory environments and healthcare providers and patient behaviors. Proven track record in customer analytics and performance management, strategic planning or a similar role, with demonstrated ability to drive business outcomes through data-driven insights. 8+ years of domain expertise in one or more of: enterprise analytics, secondary data analytics, primary market research, field analytics, patient service analytics, or related strategic analytics/management consulting. 7+ years of people management experience, with a proven track record of enabling data-driven decision-making at a senior leadership level, including addressing complex business challenges and shaping organizational

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-customer-patient-and-market-decision-intelligence-at-novartis-53f86b

Source: https://jobsbylevel.com/jobs/director-customer-patient-and-market-decision-intelligence-at-novartis-53f86b

## Cite this page

Level. https://jobsbylevel.com/jobs/director-customer-patient-and-market-decision-intelligence-at-novartis-53f86b.

Get job alerts: https://jobsbylevel.com/newsletter