# Director, CX Product Management – Commercialization at Cisco

Cisco is hiring a Director, CX Product Management – Commercialization for a remote role open to applicants in United States. It pays $234k-$330k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/0b66c25f-76a1-4650-a006-f21074d96405?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Remote (San Jose, California, US).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Remote (San Jose, California, US)
- Salary: $234k-$330k
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/0b66c25f-76a1-4650-a006-f21074d96405?utm_medium=ai-agent

## Description

The application window is expected to close on: 10/25/2026 Meet the Team Cisco’s Customer Experience (CX) Product Management team is at the heart of how Cisco’s $14B services business evolves to meet the demands of an AI-driven world. We are the team responsible for what customers see, touch, and experience across Cisco’s support and professional services portfolio — from the offers we design to the intelligence we embed in every interaction. We are in an exciting moment of transformation: simplifying a complex global portfolio, launching Cisco IQ as our AI-powered digital interface, and shifting from reactive support models to proactive, outcome-based customer experiences. This is a team that builds for scale, thinks in systems, and measures success by the value customers realize from their Cisco investments. Your Impact The Director of CX Commercialization will partner closely with Product, Sales, Marketing, Finance, and Executive Leadership to establish pricing strategies, packaging, discounting frameworks, and commercial policies. The ideal candidate will define, optimize & executive the CX monetization strategy — combining strong analytical and financial skills with a deep understanding of customer & partner behavior across our global markets. Pricing Strategy & Monetization Develop and execute the CX overall pricing and monetization strategy. Establish pricing principles and governance to ensure consistency across the organization. Develop strategies that improve revenue growth, customer value, market competitiveness, and margin objectives. Establish pricing frameworks across offers, solutions, customer segments, geographies, and channels. Lead pricing and packaging initiatives for new products, features, and services. Analytics & Insights Build sophisticated pricing analytics to identify opportunities for revenue and margin improvement. Analyze willingness-to-pay, price elasticity, customer segmentation, competitive pricing, discounting, and deal economics. Develop business cases and financial models supporting pricing recommendations. Analyze pricing and discounting trends across major deals and customer segments. Identify sources of price leakage and develop corrective actions. Contribute to Cisco’s ongoing effort to streamline the CX offer portfolio across both PS and Technical Support offer constructs, reducing complexity for customers, partners, and internal operations while preserving and growing revenue. Product & Go-to-Market Partnership Collaborate with Product Management to incorporate monetization into product strategy and development decisions. Partner with Sales and Marketing to understand customer value propositions, segmentation, and competitive positioning. Support product launches and go-to-market initiatives with pricing, packaging, and commercial strategies Minimum Qualifications 10+ years of experience in pricing, monetization, strategy, finance, product management, revenue management, or related fields. Experience developing and implementing pricing strategies within a high-tech, software, SaaS, or technology-enabled business. Deep understanding of B2B pricing, SaaS economics, subscription models, and enterprise sales. Advanced analytical and financial modeling skills. Experience with pricing research, segmentation, price elasticity, willingness-to-pay, and competitive analysis. Solid understanding of SaaS metrics and unit economics. Experience working cross-functionally with Product, Sales, Finance, Marketing, and Executive Leadership. Preferred Qualifications Excellent communication and executive presentation skills. Proven ability to lead strategic initiatives in a fast-paced, highly analytical environment. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-cx-product-management-commercialization-at-cisco-83dad4

Source: https://jobsbylevel.com/jobs/director-cx-product-management-commercialization-at-cisco-83dad4

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