# Director, Digital Experience Design Strategy — Transaction Banking at TD Bank

TD Bank is hiring a Director, Digital Experience Design Strategy — Transaction Banking in New York, United States. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/49f481eb-0fd0-4ec0-a12c-ed94f0a36ee2?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. New York, New York.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 34 out of 100)
- Location: New York, New York
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/49f481eb-0fd0-4ec0-a12c-ed94f0a36ee2?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-digital-experience-design-strategy-transaction-banking-at-td-bank-71da23

## Description

Work Location : New York, New York, United States of America Hours: 40 Line of Business: Technology Solutions Pay Detail: $230,000 - $245,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Preferred Qualifications: The Director, Digital Experience Design Strategy is a senior player-coach responsible for the end-to-end digital experience across transaction banking. This horizontal role spans products, channels, and shared capabilities rather than a single product vertical. Combining hands-on strategic design with leadership of one or two designers, the Director translates customer, colleague, business, risk, and technology needs into experience strategies, validated concepts, and prioritized roadmaps. The role requires deep expertise in UX strategy, usability, research, service design, and experience architecture—not only the production of engineering-ready screens. Role Lead the practice of Experience Strategy across priority transaction banking initiatives, framing new product and service opportunities through clear and compelling “North Star” experience visions, principles, and priorities. Lead complex design engagements from discovery and problem framing through validation, delivery guidance, and post-launch evaluation. Remain hands-on in leading and delivering high-quality discovery plans, user research findings, competitive insights, design principles, journeys, service blueprints, experience architectures, prototypes, experience strategy presentations, roadmaps, and executive recommendations. Manage and coach one or two designers, setting clear standards for craft quality and evidence-based decision-making. Advocate for the client experience and consult closely with executive business and senior product stakeholders to provide strategic guidance through road mapping and execution, influencing product strategy, investment, and sequencing by connecting user insight with business, risk, operational, and technical considerations. Key Accountabilities Digital experience strategy: Translate transaction banking and product strategies into an integrated experience vision and roadmap spanning portals, APIs, file and host-to-host connectivity, ERP/TMS integrations, onboarding, implementation, and servicing. Research and usability: Define and lead qualitative and quantitative research, concept testing, and usability studies; convert findings into prioritized product and design decisions. Service and experience design: Map end-to-end journeys, services, systems, handoffs, controls, and pain points using journey maps, service blueprints, ecosystem maps, and experience architecture. Concept development: Create and validate concepts and prototypes before significant engineering investment, then guide interaction and visual design through delivery. Cross-product coherence and enterprise leadership: Build strong, collaborative relationships with business, product, and technology executives; lead multidisciplinary teams; promote cross-disciplinary collaboration; and ensure a holistic, integrated approach to consistent self-service and assisted experiences across transaction banking products and shared capabilities, accounting for entitlements, approvals, workflows, integrations, regulatory obligations, and operational dependencies. Measurement and executive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-digital-experience-design-strategy-transaction-banking-at-td-bank-71da23

Source: https://jobsbylevel.com/jobs/director-digital-experience-design-strategy-transaction-banking-at-td-bank-71da23

## Cite this page

Level. https://jobsbylevel.com/jobs/director-digital-experience-design-strategy-transaction-banking-at-td-bank-71da23.

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