# Director, Global Repair Center Operations at Johnson & Johnson

Johnson & Johnson is hiring a Director, Global Repair Center Operations for a remote role open to applicants in United States. It pays $154k-$266k a year and Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/44c9d372-54e1-4f68-9811-12e1dd23453c?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Remote (Santa Clara, California, United States of America).

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Remote (Santa Clara, California, United States of America)
- Salary: $154k-$266k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/44c9d372-54e1-4f68-9811-12e1dd23453c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-global-repair-center-operations-at-johnson-johnson-9630d5

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech About the Opportunity We are seeking an accomplished global operations leader to build and lead a connected global repair center network for a sophisticated robotic-assisted surgical platform. This high-impact role will define the global strategy, operating model, capabilities and performance system required to reduce repair cycle time, maximize the availability of field-replaceable units (FRUs) and service parts, and support a growing global installed base. The Director will have end-to-end responsibility for global repair center strategy and operational performance, partnering across Service Engineering, Quality, Supply Chain, Technical Support, Field Service and regional teams. The role requires a builder who can establish clear accountability, influence across a complex global matrix and translate strategy into measurable results. What You Will Do Build and execute the global repair center strategy • Define and implement the global repair center strategy, including network design, regional capabilities, governance, decision rights and a multiyear roadmap. • Create and scale a common operating model across the United States, APAC and EMEA, while enabling appropriate regional execution. • Develop capacity, capability, workforce and capital plans aligned with commercialization, geographic expansion and installed-base growth. • Lead regional repair center leaders and build high-performing teams with the technical, quality and operational capabilities required for complex surgical robotics support. • Establish clear roles, ownership and handoffs across repair center operations, Service Engineering, Supply Chain, Quality, Field Service and Product Development. Reduce repair time and maximize FRU availability • Own end-to-end repair flow, from receipt and diagnosis through testing, quality release and return to available inventory. • Establish standardized repair processes, technical work instructions, tooling, test methods, acceptance criteria and escalation pathways across the global network. • Identify and remove constraints that extend repair cycle time, create backlog or limit the availability of critical FRUs and service parts. • Partner with Supply Chain and regional teams to optimize repairable-parts pools, inventory positioning, reverse logistics, asset recovery and redeployment. • Balance customer responsiveness, parts availability, repair capacity, labor requirements, inventory investment and lifecycle cost. • Create end-to-end visibility to material flow, work in process, repair status, configuration and asset history. Establish KPIs, results and accountability • Design and implement a

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-global-repair-center-operations-at-johnson-johnson-9630d5

Source: https://jobsbylevel.com/jobs/director-global-repair-center-operations-at-johnson-johnson-9630d5

## Cite this page

Level. https://jobsbylevel.com/jobs/director-global-repair-center-operations-at-johnson-johnson-9630d5.

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