# Director - Global Talent Management at Freshworks

Freshworks is hiring a Director - Global Talent Management in San Mateo, United States. It pays $200k-$247k a year and Level rates it Little AI ●○○○; you can [apply on Freshworks](https://jobsbylevel.com/go/a6c5f89e-cb19-43eb-a083-71b3f4c10245?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. San Mateo, CA, United States.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 1 (score 10 out of 100)
- Location: San Mateo, CA, United States
- Salary: $200k-$247k
- Posted: September 16, 2026
- Apply: https://jobsbylevel.com/go/a6c5f89e-cb19-43eb-a083-71b3f4c10245?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-global-talent-management-at-freshworks-66921d

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/director-global-talent-management-at-freshworks-66921d

## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation. As Director of Performance Management & Employee Listening, you will lead two of our most strategically important people practices: a comprehensive redesign of how we approach performance management, and a shift to a modern, continuous approach to employee listening. This is a role for someone who thinks systemically, designs with the business in mind, and cares about execution as much as strategy. Ultimately, you are helping us build something lasting: a sustainable culture of high performance and an employee experience that is genuinely differentiated. You will work as part of a small, senior Workforce Strategy & Org Development team — owning your domain with a high degree of autonomy and leading through influence across a matrixed organization. You will not manage a large team, but you will need to move a lot of work through people who don't report to you. Based at our San Mateo headquarters, you will work alongside senior leaders and represent the People team in high-visibility conversations at the VP and executive level. We need someone who commands a room, earns trust quickly, and brings both creative thinking and rigorous follow-through to everything they own. Critically, you know that even the best-designed programs fail without deliberate change management — and you build enablement, communication, and adoption into your work from the start. What You’ll Do Performance Management Transformation Lead a meaningful transformation of how Freshworks approaches performance management — moving from a process-heavy, subjective model to a streamlined, AI-assisted approach that is easier for managers, more consistent in its outputs, and more tightly connected to business outcomes. Design and own the end-to-end performance system: the methodology, the tools, the calibration approach, and the employee and manager experience. Coordinate across HR, Total Rewards, HR Technology, and business partners to deliver an integrated solution that actually works in practice. Build and maintain executive alignment. This work is visible to senior leadership, and you will present, defend, and iterate on it in real time. Lead the change management and enablement strategy for the performance transformation — developing communications, training, and leader readiness plans that drive understanding and adoption across the organization. Hold the bar on quality and detail at every stage. Employee Listening Own our employee listening strategy and programs, including our continuous listening platform, pulse approach, and how we translate signals into leadership action. Drive the shift from periodic survey cycles to an always-on listening culture — designing and executing the

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