# Director, Head of Client Onboarding at RBC

RBC is hiring a Director, Head of Client Onboarding. It pays $185k-$250k a year and Level rates it Little AI ●○○○; you can [apply on RBC](https://jobsbylevel.com/go/22e674f0-1036-490f-a8f1-bd34ca9ac178?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Jersey City, New Jersey, United States of America.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Jersey City, New Jersey, United States of America
- Salary: $185k-$250k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/22e674f0-1036-490f-a8f1-bd34ca9ac178?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-head-of-client-onboarding-at-rbc-7216c4

## Description

Job Description What is the opportunity? RBC Capital Markets (RBC CM) is looking for someone to lead a team with responsibility for ensuring an industry-leading experience for the onboarding of Capital Markets clients. The Director, Head of Client Onboarding will be responsible for managing a smooth experience across all stakeholders and the measurement, delivery, and reporting of client experience across business segments and products. This senior leadership role is responsible for designing, implementing, and overseeing a best-in-class onboarding framework that ensures seamless client experiences while maintaining the highest standards of compliance with regulatory requirements including AML and KYC. They will be responsible for ensuring the Client Onboarding Service groups adherence and execution of operational excellence across all functions. They will be responsible for the governance and oversight of the operations and escalations across the US onboarding group, coordinating internal and external audit and regulatory examinations with relevant functional parties The Director will also act as the product owner for US requirements for the technology build of the Client Lifecycle Management client onboarding technology platform, ensuring that US-specific business needs, regulatory requirements, and operational workflows are properly captured, prioritized, and delivered in the technology roadmap. The Director will act as the management lead and liaison to US Regulators, US AML, and other 2nd and 3rd line of defense functions, serving as the primary point of contact for regulatory inquiries, examinations, audit activities, and compliance oversight related to client onboarding operations. Ensuring all requirements are collated and delivered in a timely manner, overseeing quality control for all examination submissions and being the senior point of contact for examiners. In addition to leading the Client Onboarding function, this role will also act as the Relationship Manager to RBC Clear (US Cash Management), serving as the primary point of contact and liaison between the Client Onboarding team and RBC Clear to ensure seamless coordination, communication, and service delivery. What will you do? Strategic Leadership and Operating Model The Director will lead the US KYC team and strategically build it into a sustainable, compliant, and efficient KYC onboarding service for Capital Markets rooted by a foundation of continuous process improvement and operational control. The Director will implement the Client Lifecycle Management Target Operating Model in the US Region, ensuring alignment with global standards while adapting to regional requirements and business needs. The role encompasses overseeing end-to-end client onboarding processes, ensuring efficiency, compliance, and a seamless experience whilst continuously improving the model and process by bringing a change mindset to the role and keeping in touch with both client and regulatory expectations. The Director will develop and implement innovative strategies to enhance client engagement and satisfaction throughout the onboarding journey. This includes leveraging emerging technologies, industry best practices, and client feedback to create differentiated experiences that set RBCCM apart from competitors. Transformation - CLM Technology Platform (US Requirements) The Director will act as the owner for US requirements for the technology build of the Client Lifecycle Management client onboarding technology platform. This includes defining and articulating the US requirements, and priorities for the technology platform, ensuring that the solution meets the unique needs of the US market, regulatory environment, and operational model. Regulatory Liaison and Line of Defense Management The Director will act as the management lead and primary liaison to US Regulators, including but not limited to FINRA, SEC, OCC, FinCEN, and other federal and state regulatory authorities. This

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-head-of-client-onboarding-at-rbc-7216c4

Source: https://jobsbylevel.com/jobs/director-head-of-client-onboarding-at-rbc-7216c4

## Cite this page

Level. https://jobsbylevel.com/jobs/director-head-of-client-onboarding-at-rbc-7216c4.

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