# Director, International Patient Operations at Eucalyptus

Eucalyptus is hiring a Director, International Patient Operations in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Eucalyptus](https://jobsbylevel.com/go/e784c9d8-40fc-402e-90fd-5f0727029305?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. UK - HQ - London.

## Details

- Company: [Eucalyptus](https://jobsbylevel.com/companies/eucalyptus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: UK - HQ - London
- Posted: September 25, 2026
- Apply: https://jobsbylevel.com/go/e784c9d8-40fc-402e-90fd-5f0727029305?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-international-patient-operations-at-eucalyptus-b67cbf

## Description

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally. We hope that's you. Why this role matters We're building one of the world's largest digital healthcare companies, and a better kind of healthcare with it. No waiting rooms, no phone queues, no repeating your story. Care that knows your health, any hour of the day, for millions of patients globally. Our patients don't walk into a clinic. When they have a question about their treatment, a delivery, their results, a side effect or a payment, they talk to our patient facing team. That conversation often decides whether someone trusts us and stays on their treatment. If patients can't get help quickly and safely, nothing else we build matters. This role leads that work across every brand and market. It's a senior leadership role reporting to our Chief Commercial Officer. You'll work directly with market GMs and the leaders of Clinical, Product, Growth, Finance and AI on the calls that shape how we grow. How we think about patient operations Resolution is the measure. We judge ourselves on whether the patient's problem is fully fixed, safely, the first time. Every contact tells us something. Most patient questions point to something upstream we can do better across Product, Clinical or Growth can fix. Growth shouldn't automatically mean more headcount. Where capacity sits is a design decision. We don't automate to deflect. If AI handles a conversation, it has to handle it better: faster, more personal, just as safe. Where it can't, a human does. Service makes money as well as costing it. Supporting patients to achieve great outcomes, payment recovery and proactive outreaches are part of the job. Good market leads make the call themselves. A function that runs through one person can't keep up with a business growing this fast, your job is to build the system that works What you'll own 1. The operating model. One performance rhythm across market teams, Manila, workforce planning, AI and partner operations. Monthly reporting that GMs and the leadership team use to make decisions. 2. Resolution and safety. Complete resolution, reopens, quality, response times, AI containment and 24-hour care, with clinical escalation risk visible throughout. 3. Capacity, cost and commercial contribution. Where capacity sits in each market, when captive, vendor or automation is the right answer, and what it costs to serve a patient. Plus the saves, payment recovery, outreach and conversion lines. 4. The big design calls. Where automation goes. Which channels earn their place, including live chat, WhatsApp and voice. What stays the same in every market, and what changes for language, regulation or clinical risk. 5. Patient insight. Taking contact drivers, complaints, reopens and verbatims to the leaders of Product, Clinical and Growth, and agreeing with them what gets fixed. 6. Growth and integration. Landing new brands, markets and operating models while core service keeps running. When launches, backlogs, escalations and partner constraints

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-international-patient-operations-at-eucalyptus-b67cbf

Source: https://jobsbylevel.com/jobs/director-international-patient-operations-at-eucalyptus-b67cbf

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